Operations Intern

About Impress: Join Europe's #1 orthodontic chain and a leader in Health-Tech innovation. With over 140 clinics across 10 countries, we are combining medical expertise with top-tier technology to revolutionize the invisible aligner market.The Role: We are seeking an Operations Intern person to become the backbone of our data management. In this role, you will maintain the integrity of our tracking tools and drive efficiency across our international markets.Key learning areas for the role:Provide excellent customer experience to each of our patients. Form a good relationship with our customers and keep them excited about their journey to a perfect smile.Provide customer support via calls (video and audio), emails, sms or WhatsApp and live chat.Make calls, book and confirm appointments, and follow up with patients.Explain our product, and guide customers through the process & timelines, as well as explain requirements and help them complete documentation where necessary.Recognize and proactively report trends and potential weaknesses and help improve our products & processes.Work with your teammates to create a positive, high-energy atmosphere.Who You Are:Data-Driven: You have knowlenge on how working with spreadsheets (Excel/Google Sheets) and handling large datasets.Structured: You are organized, detail-oriented, and love bringing order to complex situations.Communicator: You have at least a professional level in English and Spanish (written and spoken). Any other language (Italian, German etc...) will be considered a plusBonus Points: Experience with Airtable, Power Query, or Looker Studio.Why Join Us:Internship monthly reimbursement: €600Modern, well-equipped offices with high-end technology.Special benefits and discounts on company services and products.Free Gym inside our offices.Comprehensive training programs for professional growth.Dedicated support team to assist with administrative and operational tasks.Dynamic, fast-paced environment offering impressive career development opportunities.We're offering an internship contract for this position. Any other contract interest will be rejected.At Impress, we foster a culture of inclusion and diversity. We celebrate the individual strengths, perspectives, and experiences of our employees and encourage all candidates to apply, regardless of race, color, religion, gender identity, sexual orientation, disability, or any other factor.