Hotel Operations Manager

Hotel Operations & Wellness Coordination Manager(Luxury Addiction & Mental Health Recovery Retreat).Role OverviewThe Hotel Operations & Wellness Coordination Manager is responsible for overseeing the full residential, hospitality, and non-clinical wellness operations of Oasis Premium Recovery, ensuring a highly structured, supportive, and discreet environment for clients undergoing addiction, burnout, and mental health recovery.This role goes beyond traditional hotel management and requires a strong understanding of recovery dynamics, emotional vulnerability, boundaries, and structure. The manager ensures that hospitality services, wellness activities, and therapeutic schedules operate in seamless alignment with each client's individualized recovery plan, while maintaining clear separation from clinical decision-making.⸻Expanded Key Responsibilities1. Recovery-Sensitive Guest Experience• Create and maintain a calm, predictable, and emotionally safe living environmentEnsure staff interactions reflect trauma-informed and recovery-aware principlesMonitor guest well-being from an operational perspective and escalate concerns appropriatelyMaintain absolute discretion, confidentiality, and respect for client dignity⸻2. Supervision of Client Appointments & Scheduling• Oversee and coordinate daily client schedules, including:Therapy sessions (individual & group)Wellness activities (yoga, fitness, mindfulness, bodywork)Medical or clinical appointments with external providersEnsure punctuality, smooth transitions, and minimal stress for clientsAct as the operational point of contact between clients, therapists, wellness providers, and driversAdapt schedules in response to client condition, energy levels, or recovery needs (within approved plans)Note: This role coordinates logistics only and does not provide therapy, diagnosis, or clinical guidance.⸻3. Supervision of Wellness & Therapeutic Departments• Oversee daily operations of all non-clinical therapeutic and wellness services, including:Wellness practitionersFitness and movement instructorsYoga, meditation, breathwork facilitatorsMassage and bodywork providersEnsure practitioners adhere to Oasis standards, ethics, and recovery-sensitive conductCoordinate schedules, space usage, and session flowMonitor quality, client feedback, and alignment with recovery goals⸻4. Accommodation & Facility Operations• Full responsibility for residential units, communal spaces, and outdoor areasSupervise housekeeping, laundry, and maintenance teamsEnsure facilities support recovery needs (quiet zones, privacy, safety, aesthetics)Maintain high luxury hospitality standards at all times⸻5. Food, Nutrition & Lifestyle Coordination• Coordinate meal services with chefs and nutrition partnersEnsure alignment with recovery-supportive nutrition plans and dietary restrictionsOversee meal timing in harmony with therapy schedulesMonitor guest satisfaction and wellness feedback⸻6. Staff Leadership & Recovery-Aware Training• Recruit, train, and manage hospitality and wellness support staffEnsure all staff understand:Addiction and mental health sensitivityBoundaries with clientsCrisis awareness and escalation protocolsFoster a calm, respectful, and highly professional team culture⸻7. Cross-Functional Coordination & Reporting• Work closely with:Program coordinatorsCase managersExternal clinics and therapistsSenior managementProvide daily operational updates and incident reports when necessarySupport arrivals, departures, and transitions with heightened sensitivity⸻8. Compliance, SOPs & Risk Awareness• Ensure operations comply with hospitality, health & safety, and internal recovery protocolsImplement and maintain SOPs for:Client schedulingWellness service deliveryEmergency and escalation proceduresMaintain clear documentation and audit-ready operational records⸻Required Experience & ProfileSenior experience in luxury hospitality, wellness retreat, or private residence managementDemonstrated exposure to addiction recovery, mental health, or trauma-informed environmentsStrong operational coordination and people-management skillsHigh emotional intelligence, maturity, and resilienceExperience working with HNWI / UHNWI clienteleAbsolute discretion and ethical integrity⸻This Is NOT an Ordinary Hotel RoleThe successful candidate must understand that:Guests are clients in recovery, not touristsStructure, routine, and calm operations are part of the recovery processEmotional sensitivity, boundaries, and predictability are criticalHospitality decisions can directly impact mental and emotional stability⸻Reporting LineReports to General Manager / Clinical Liaison / Managing DirectorWorks in continuous coordination with Recovery Program Leadership