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Who are we:Neotalent Conclusion is one of the leading Iberian specialists providing services in Information Technology and Engineering services. As part of the Netherlands-based organization Conclusion, which has an ecosystem of over 25 companies and 3,600 employees, we are focused on increasing the technological capacity of our clients and the digital transformation of their application ecosystems.We are talent specialists, attracting the best people and combining them with the needs of the most ambitious projects, at the right time. Our success comes from our investments in innovation, our focus on results, and, above all, the guarantee that our people will have happy and rewarding careers.With over 25 years of solid experience, Neotalent Conclusion has established its presence in key locations, including Madrid, Lisbon and Porto. The company currently has more than 950 professionals in the different areas in which it operates.Neotalent, the responsive people.Find out more about us aty.Role Overview:We are looking for aSenior Solution Architect (Consultant)to define thedetailed target architecturefor a multi-countryGenesys Cloud Contact Center as a Service (CCaaS)solution.This role is key to shaping ascalable, compliant, and future-proof architecture, including a clear strategy for the integration and usage ofAI capabilities(Genesys native AI and external enterprise AI platforms).What you will do:Define end-to-endhigh-level and detailed target architecturefor Genesys CCaaS (logical, functional, and technical views, including diagrams)Designscalable, multi-country architecturesand country-by-country rollout roadmapsDefineAI usage frameworks, including boundaries between Genesys native AI and external enterprise AI (LLMs, Conversational AI, analytics)Ensure interoperability with existing enterprise solutions and define secure integration patternsDefine and supportproofs of conceptEnsure compliance with internal standards and regulatory requirementsWhat you are like:Proven experience asEnterprise or Solution ArchitectHands-on experience inlarge-scale, multi-country Genesys Cloud (CCaaS)architecture design and implementations.Detailed design ofGenesys Cloud (CCaaS)Strong understanding ofcloud architecture, network design, APIs, and data integration patternsExperience designingAI/ML integrations, including Conversational AI, LLMs, and analytics systemsEnglish level C1 or higher (fluent – daily working language)Nice to have:Genesys Cloud certificationsExperience in theinsurance industryand regulated environmentsWhy join usWork on challenging projects for big clientsLearn more about emerging technologiesAccess to continuous training and certificationsFlexible compensation plan... and much more
