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Cloud Operations System Validation Engineer
hace 60 minutos
Do you like Digital TV? Do you have an open mind to learn? Do you enjoy working with cutting-edge technology? Let me tell you a bit about what the job is about Join our Cloud Operations Team to develop, deliver, and validate next-generation solutions for DTV products. You will ensure the reliability, performance, and quality of cloud-based services through automated system validation, performance testing, and end-to-end demonstrations. As a key member of the team, you will provide direct support to customers and internal teams, responding promptly to operational issues and technical inquiries. You will be reporting to Director - Cloud Operations Director I guess you are wondering... what will I be doing? Define, implement, and execute automated test scenarios for cloud infrastructure and applications, focusing on performance and end-to-end (E2E) validation. Review and challenge solution architecture and user stories for testability and quality assurance. Set up, maintain, and enhance automated test environments and CI/CD pipelines (Jenkins, GitLab, AWS Code Pipeline) Analyse test results, support development teams in troubleshooting failures, and propose improvements. Define metrics, collect data, and improve service monitoring to detect problems before they're visible to customers. Optimize and tune systems to ensure reliably and highly availability in a 24/7 production environment. Provide direct support to customers and regional services teams, including customer-specific tests/integration and technical guidance. Serve as the primary contact for customer issues, providing Hotline support and rapid response to incidents in a 24/7 environment. Manage and resolve support tickets, ensuring adherence to internal SLAs for response and resolution times. Troubleshoot and resolve production issues across cloud infrastructure, collaborating with engineering and product teams to address root causes and prevent recurrence. Communicate clearly and effectively with customers via multiple channels (phone, email, meetings), ensuring transparency and customer satisfaction throughout the support process. Monitor system health and proactively detect problems before they impact customers, leveraging observability tools and automated alerts. Document incidents, solutions, and best practices to improve team knowledge and customer experience. Participate in regular on-call 24/7 rotations, ensuring continuous coverage and operational readiness for all customer-facing services. What is the background we would love to find? 1-3 years' experience as System Validation Engineer, Cloud Ops Engineer or similar. Strong knowledge of AWS Public Cloud, containers (Docker, Kubernetes/EKS), and networking. Experience in test automation (Python/Java/Groovy/Shell scripting), CI/CD tools (Jenkins, GitLab), and cloud deployment tools (Ansible, Terraform, CloudFormation, Helm). Experience with Linux and Windows operating systems, cloud security, and monitoring tools (ELK, Prometheus, Grafana). Experience with various database technologies including SQL (like Oracle) and NoSQL databases (Cassandra, Mongo...), virtualization, and remote administration. Knowledge of REST/SOAP APIs and Ready API. Good working knowledge of continuous integration/delivery processes (DevOps). Familiar with logging and monitoring tools such as ELK, Prometheus or Grafana. Experience with various database technologies including SQL (like Oracle) and NoSQL databases (Cassandra, Mongo...). Do you have the skills? Creative problem-solver, exhibiting common sense, analytical reasoning skills and taking ownership of issues to the point of resolution. Attention to detail. Fast learner, capable to quickly understand complex systems. Strong team player able to work with multi-cultural teams located in different countries. Strong customer focus and able to understand different needs of different teams he/she would work with Motivated, autonomous, methodical, and proactive. Effective communication, written and oral, with various stakeholders. Good spoken and written English skills.
