Guest Service Officer
hace 2 semanas
ABOUT THE COMPANYHello Welcome to Plaza Premium Group, we're people passionate about "Making Travel Better". We are a global company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy.You don't need to be from this industry, you do need to be passionate.Our promise to you:· We will respect and value your background and perspectives· We will work together with integrity· We will share our incredible pride for job, company and industryWhat we ask of you:· Bring passion to all that you do· Listen, move fast and think innovatively· Speak up, have ideas and share them· Believe in customer service, and treating every person with kindnessAs industry leaders in innovating global airport hospitality, you will work with colleagues from all parts of the world for a truly global experience. You will help and craft services and facilities in over 200 locations in more than 60 international airports across the world.Join our family today."Together, we'll make travel better."JOB RESPONSIBILITIES:• Handle check in procedure and follow admission instruction • Greet, receive and bid farewell guests at Entrance and Reception• Assist guests with their internet access requirements, baggage arrangement, shower and nap room booking• Carry out regular checks of all areas of the Lounge.• Assist to promote various services and facilities of our airport lounges to customers, ensure able to deals with guest requests and complaints promptly and effectively• Take care of lost and found items and the related documentation.• Handle confidential information, including guest records, with a high degree of integrity.• Responsible for answering the telephone line and taking appropriate immediate action.• Maintain accurate records including cash flows and receipts.• To cooperate and work in a team for development, implementation, maintenance and improvement of the quality management system.• To undertake other jobs assigned by supervisor from time to time. JOB REQUIREMENTS:• Relevant experiences in hotel or catering is an advantage• Outgoing, presentable with good interpersonal and communication skills• Good command of spoken and written English, Spanish (additional language is an advantage)• Able to work independently and under pressure• Ability to manage customer complaints and feedback, with strong problem-solving skills.• Shift duties are required• Work location : Madrid International Airport
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