Technical Support Specialist

Job Title: Technical Service Specialist - Europe Location: Europe (with extensive travel across European region, approx. 50%) The Opportunity: We are looking for an enthusiastic and experienced Technical Service Specialist to provide on-the-ground technical expertise to our customers across Europe. This role is crucial for bridging the gap between our innovative polymer materials and our customers' application needs. You will work closely with our sales team, existing clients, and potential partners to ensure seamless technical support, facilitate business development, and drive application innovation. Key Responsibilities: Customer Technical Support & Collaboration: Collaborate closely with the European sales team to proactively visit key customers, understand their specific requirements, and provide expert technical guidance and support during these visits. Act as the primary technical point of contact for assigned customers, addressing inquiries, resolving technical issues, and ensuring high levels of customer satisfaction. Deliver technical presentations and training sessions to customers on our polymer materials, their properties, processing, and applications. Business Development & Application Development: Identify and explore new business opportunities by understanding unmet customer needs and translating them into potential applications for our polymer materials. Contribute to commercial development initiatives by providing technical insights that support new product launches and market penetration strategies within Europe. Engage in application development activities, working with customers and internal R&D teams to adapt or customize materials for specific end-use applications, thereby expanding the utility of our product portfolio. Material Certification Management: Coordinate and manage material certification processes according to customer specifications and regional regulatory requirements (e.g., REACH, RoHS, food contact, automotive standards). Liaise with internal quality/compliance teams and external testing laboratories to ensure timely and successful completion of certifications, providing necessary documentation and technical data. On-site Technical Support & Troubleshooting: Travel to customer sites to provide hands-on technical assistance, including but not limited to:On-site trial molding/sample production runs, optimizing process parameters for customer equipment. Troubleshooting processing issues related to our materials at customer facilities. Assisting with part design reviews and providing material selection recommendations. Complaint Handling & Resolution: Investigate and analyze customer complaints regarding our polymer materials, working diligently to identify root causes. Develop and implement effective corrective and preventive actions (CAPA) in collaboration with internal teams (R&D, Quality, Production) and communicate resolutions to customers promptly and professionally. Internal Collaboration & Reporting: Provide regular feedback to the sales, R&D, and product management teams on market trends, customer needs, competitive intelligence, and field performance of materials. Maintain accurate records of customer interactions, technical support cases, certifications, and complaint resolutions. Qualifications & Requirements: Master's degree or higher in Polymer Science, Materials Science, Chemical Engineering, or a closely related field. Ph.D. is a plus. Minimum of 3 years of relevant experience in research & development (R&D), technical service, or application engineering within the polymer materials industry (e.g., plastics, elastomers, composites). Technical Skills: In-depth knowledge of polymer chemistry, material structure-property relationships, and various polymer processing technologies (e.g., injection molding, extrusion, etc). Familiarity with material testing methods and characterization techniques. Understanding of relevant industry regulations and certification processes (e.g., REACH, RoHS, FDA, ISO standards) is advantageous. Core Competencies: Excellent communication and interpersonal skills, with the ability to effectively interact with customers at all levels, including engineers, technicians, and purchasing managers. Strong problem-solving and analytical skills, with a proactive approach to identifying and resolving technical challenges. Customer-focused mindset with a passion for delivering exceptional service and building strong customer relationships. Ability to work independently and as part of a cross-functional team (sales, R&D, quality). Results-oriented with a "can-do" attitude and strong project management skills. Language & Other Requirements: Fluency in English is essential (written and spoken). Proficiency in additional European languages (e.g., German, French, Italian, Spanish) is a significant advantage. Must be willing and able to travel extensively throughout the European region, approximately 50% of the time. How to Apply: If you are a motivated professional looking for an exciting challenge and meet the above requirements, please submit your CV/resume and a cover letter detailing your relevant experience and why you are interested in this position to Please include "Technical Service Specialist - Europe" in the subject line of your email. We thank all applicants for their interest; however, only those selected for an interview will be contacted.