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Deutsche Telekom connects millions of people around the world.We are a leading telecommunications company and a trusted companion in a connectedworld, at home, at work, everywhere.We believe technology should serve people and the planet. We balance innovation withresponsibility, combining business success with social and ecological impact. Our goal issimple: connect everyone to the opportunities of now while shaping a sustainable tomorrow.Within Telekom, Products Innovation Experience (PIX) brings this vision to life. Designers,product thinkers and technologists from many disciplines work side by side to createproducts and services that people love and trust.The heart of PIX is its people. Brave, curious and driven by purpose, they grow and innovatetogether. We value empowerment and balance, because meaningful innovation begins withpeople who feel inspired to create.We are looking for a CX Researcher (m / f / d) to join our Design & Customer Experienceteam and help to ground innovation in deep customer understanding.What We ProvideWe believe great work happens when people feel trusted, supported and inspired. Ourculture combines ambition with humility, bold in what we create and grounded in how wecollaborate. Our culture comes to life through:• Value-based innovation culture that unites creativity, responsibility and purpose.• International and diverse team of creative minds collaborating across domains andlocations, empowered by Telekom's world-class capabilities.• Responsible impact through near-term and visionary projects that shape howpeople and businesses experience technology worldwide.• Creative environment that encourages experimentation and collective problemsolving.• Continuous learning and growth through horizontal and vertical developmentopportunities.• Caring leaders who empower career development and a positive work environment.• Flexible hybrid setup based in Milan or Barcelona, with collaboration shaped byproject and individual needs (up to 50 % onsite, up to 20 % travel).What You'll DoYou enable customer-centric evidence in international fast-moving digital environments,balancing depth and speed to keep decisions grounded and impactful.• Lead quantitative research end to end – design and run studies from earlyconcepts to live products across our markets, translating complex business questionsinto robust research designs.• Apply advanced methodologies – use segmentation, conjoint, MaxDiff, behavioralanalytics and related approaches to uncover customer needs, priorities and tradeoffs.• Collaborate across disciplines – work closely with qualitative research, datascience, product and design to integrate quantitative insights into decision-making.• Ensure methodological excellence – guide sampling strategies, survey design andstatistical interpretation to maintain high research quality and confidence.• Turn data into direction – synthesize findings into clear stories and actionablerecommendations that influence strategic and product decisions.• Grow research maturity – mentor junior researchers and contribute to upskillingteams in data-driven customer understanding.• Evolve research practice – drive innovation in methods, including automation,dashboarding and AI-based analysis.Your SkillsAs Senior CX Researcher at Telekom, you combine a broad methodological range ofresearch expertise with strategic product knowledge.• Mixed-method research – you know qualitative and quantitative, scientific andpragmatic approaches to evaluate and improve digital product effectively.• Facilitation and communication – when you share insights, dull facts becomeinspiring stories with high adoption rates• Research leadership – support others in delivering high-quality research and fostercontinuous learning.• Tool mastery – work confidently with survey platforms and analytical tools such asQuantilope, SPSS, R, Python or Tableau.• Collaborative mindset – partner effectively with design, product, data science andengineering teams, using your familiarity with the challenges of intercultural teamsand cross-market product development.Your Profile• Master's or PhD in Statistics, Behavioral Science, Market Research, Psychology or arelated field.• 6+ years of experience in quantitative and or neuroscience research for digitalproducts and services.• Proven track record of influenced key business or product decisions in complexstakeholder environments.• Fluent in English; German or other European languages are a plus.