IT Order-to-Cash Manager

Arxada is a global leader in innovative solutions that protect our world. Our groundbreaking technologies, in-depth regulatory know-how, manufacturing and process development help our customers to safeguard nutrition, health and infrastructure efficiently through chemistry and biotechnology that enhance sustainability. We offer a broad portfolio of ingredients and services for multiple end-markets that include Human Health & Nutrition, Home & Personal Care, Professional Hygiene, Paints & Coatings and Wood Protection. With customers in more than 100 countries, the company achieved sales of CHF 2 billion in 2024. Headquartered in Basel (Switzerland), Arxada employs 3,200 associates across 24 production sites and 14 R&D centers, all committed to our customers' success. The IT Order-to-Cash Manager will oversee the global Order-to-Cash (OTC) application landscape, driving the design, implementation and operational support of the SAP S/4HANA (specifically SD and GTS) modules within the OTC process. This role acts as a bridge between business functions (Finance, Logistics, Customer Service) and IT, ensuring the OTC systems deliver efficient, compliant and user-centric end-to-end processes from order entry through billing, shipping/export compliance and cash collection. Key Responsibilities Lead the global strategy, design and implementation of SAP SD and SAP GTS modules across the OTC value chain (order management, pricing, billing, shipping/logistics, export compliance, credit management). Own the end-to-end OTC application landscape: define landscape architecture, govern catalogue of OTC systems, integrations (ERP, TMS, WMS, CRM, credit management, external compliance engines) and monitor component health. Drive continuous improvement of OTC systems: identify process bottlenecks, lead optimization and standardization initiatives, deploy automation and tooling to improve efficiency, data quality and user experience. Collaborate cross-functionally with Finance, Logistics, Customer Service and other stakeholders to align OTC system capabilities with evolving business requirements and compliance expectations (e.g., export controls, data governance, audit). Lead and mentor a global team of SAP functional consultants and technical experts (internal and external, e.g., TCS or other service providers). Set objectives, develop their capabilities, manage performance and workload. Own incident, change and release management for the OTC application landscape: ensure robust governance, minimise business disruption, enforce change controls and maintain system integrity. Monitor system performance, proactively identify risks or bottlenecks (eg change backlog, interface errors, data integrity issues), propose mitigation and recovery measures. Support digital transformation initiatives (e.g., move to S/4HANA, cloud, process-to-platform transformations) that impact OTC systems; play a key role in roadmap planning, vendor evaluation, business case development and implementation. Ensure data accuracy, controls and compliance with internal policies (e.g., SOX) and external regulations (e.g., export compliance, GDPR, credit-and-collections regulation). Define and track key performance indicators (KPIs) for OTC systems (system uptime, change success rate, order-to-cash cycle time, error rates, user satisfaction), report to senior management and drive action plans. Qualifications & Experience Bachelor's degree in Information Technology, Computer Science, Business Administration or related field; Master's preferred. 8 + years of experience in an IT application leadership role, with substantial exposure to OTC processes. Proven experience with SAP SD module (and SAP GTS) within Order-to-Cash landscape; ideally at least one full lifecycle SAP S/4HANA implementation. Strong understanding of the OTC end-to-end process (order entry, pricing, billing, shipping, export compliance, credit management, collections). Experience in managing global teams, vendor/outsourcing partners, and cross-regional system landscapes. Demonstrated ability to drive process improvements, standardisation and automation in a complex ERP environment. Strong stakeholder management and communication skills, able to interact with business leaders, IT and third-party service providers. Solid governance mindset: change management, incident management, system controls, data integrity. Preferably, experience in a manufacturing or global supply-chain setting, and familiarity with export compliance (for example SAP GTS). Fluency in English; additional language(s) desirable depending on region. Arxada has world class offering in two distinct areas: Microbial Control Solutions (MCS) focuses on threats posed by microorganisms to people and planet through five distinct business lines including Professional Hygiene, Home & Personal Care, Wood Protection, Paints & Coatings and Material Protection. Nutrition, Care & Environmental (NCE), meanwhile, provides materials used to manufacture composites for electronics, aerospace and other markets, as well as vitamins and nutritional ingredients, chemicals and performance intermediates, and raw materials for a wide range of high-performance applications. Arxada is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law.