Front Desk Agent Trainee
hace 3 días
Empresas: Los MonterosWhats the internship? As Front Office Agent trainee, youll not only be the person offer local insights and anticipate every detail of a friction-free experience, youll also create the warm atmosphere that makes our guests feel at home in any location. Your day-to-day Be the warm welcome that kicks off a memorable guest experience Support the Front Office Supervisors in all required tasks. Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay. Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes. Stay one step ahead of guests needs record and act on their preferences, and handle their messages, requests, questions and concerns. Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary. Take pride in your appearance and place as a brand ambassador. Always know what events and activities are on the days schedule. What we need from you? Bachelors degree in hospitality or related field. Must be fluent in local language and English, additional languages will be highly valuable. Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service. What to expect from us Room for professional growth in one of the largest hospitality companies. Training programmes and access to IHGs training tool. Uniform and laundry service. Meals whilst on duty. Cool work environment and lots of funRequisitos :
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