Collections Process Expert

At ING we are looking for Collections Process Expert Your role and work environment: We are looking for a talented and enthusiastic Collections Process expert to join our Collections Expert Unit , Team of COO Products Tribe. The responsibility of this team is to make the difference by being customers' partners in times of financial difficulties while protecting bank interest and our way of working is Agile. Your key responsibilities: As a Collections Process expert, you will: Positively contribute to the team responsible for delivering a high-quality recovery collections service. Lead and coordinate i) strategic projects to enhance collections processes and tools , ensuring alignment with business objectives. , ii) Drive the implementation of digital and data-driven solutions to optimize collections performance and modernize collections processes through digitalization and automation. iii) Provide data-driven insights to optimize recovery strategies and operational efficiency. What are we looking for? Want to know if this job is made for you? These are some of the qualities that we value the most for this role. And if the shoe fits... don't hesitate to apply Proven experience (5+ years) in process improvement or transformation projects in banking or financial services, preferably in Collections. Deep understanding of Collection processes Degree in Business, Economics, Engineering, or similar. Strong analytical and problem-solving skills; data-driven mindset. Advanced Excel and SQL skills; experience with BI tools and SAS is desirable. High Level of English. Excellent communication and stakeholder management skills. What do we offer? The time you spend at work, the challenges you face or the lessons you get are very important, but... What about your personal life? At ING we want your work to fulfill you in every way, and that is why we take care of even the smallest details. Check out what is waiting for you Be flexible my friend. Our model is all about flexibility and accountability. Keeping both our customers and our colleagues needs in mind, you determine together which days you work at home and which you come to ING MAD to offer your best self. Do your thing. Restaurant card. So that thinking about what to have for lunch doesn't take up your time or your cravings. Our house will be your home. In our offices you can find electric mobility solutions, doctor, hairdresser, gym, The Good Service (to help you with your errands) and much more Health insurance. For you and all your family (spouse/partner and children). Life insurance. We help you protect what matters most to you. Flexible remuneration. In addition, you will enjoy our flexible remuneration model, through a more tax-advantaged way, you will be able to access other services such as nursery, transport card, training aids... Free company shuttle. It doesn't matter where you live. We have 6 routes (North, Central, South, A5, A42 and A6) to get you to our ING office in Madrid comfortably. Banking benefits. Special loans with more beneficial conditions. Special mortgage conditions after 6 months working at the bank. And you can benefit from our pension plan after 1 month with us More vitality and more belonging 360o care of the employee (physical, mental, financial, and social). Health services in company (physiotherapy, phycological and medical services). Orange sports (football, basket, running, golf, gympass ...). Employee Networks: Rainbow Lions (LGBTQI+) & Leonas. Get to know Us We are a team of more than 1600 people sharing one idea: doing our bit in helping our clients create a better future for themselves , by providing them with the tools they need to get where they want to go. A fully online bank where technology, innovation, simplicity and transparency are the main ingredients, and the first one to work with agile methodologies . And although we are based in Spain, we are lucky to work in an international bank with presence in more than 40 countries. We are proud to have a diverse team and we are committed to continue developing a culture of Diversity, Inclusion and Belonging to foster a culture of collaboration and innovation that represents all collectives in the society. And even though we look orange on the outside, we are green on the inside. Our ambition in Sustainability is Empowering (y)our Sustainability journey. We are embarking on our path, for us, but we are also there for when our clints decide to embark on this journey. Making things happen, helping others be successful, always being one step ahead—that's our DNA. If you look at yourself in the mirror and your reflection matches our way of being and working...we are looking forward to meeting you