Patient Care Team Lead
hace 2 semanas
We are Impress.Aumente sus posibilidades de conseguir una entrevista leyendo la siguiente descripción general de este puesto antes de presentar su candidatura.We believe everyone deserves a smile that makes them happyWe are the largest chain of orthodontic clinics in Europe, with fully digital processes. We've revolutionized the invisible orthodontics industry with an exceptional team of specialists dedicated to creating smiles, using the latest technology for diagnosis, treatment, and case management.We're looking for a patient care specialist to join us at our headquarters in Barcelona.Are you ready to join us?Location:This position is onsite and based in Barcelona (Spain).Your Responsibilities:Lead, coach, and develop a team of Patient Care Specialists.● Monitor and improve team performance through KPIs and feedback sessions.● Ensure high-quality patient interactions across multiple communication channels.● Optimize workflows and processes to enhance efficiency.● Handle escalations and provide solutions for complex patient cases.● Collaborate with other departments (Sales, Operations, Clinical teams) to ensure seamless patient care.● Support hiring, onboarding, and training of new team members.● Create up-to-date training materials with clear processes and procedures.● Measure customer satisfaction and design improvement mechanisms as required. Always ensure world-class NPS.● Ensure call volume forecasts and planning requirements are built to manage peak volume periods to ensure delivery of all KPIs.● Analyze statistical service data with QA to review metrics and quality results, establish goals/targets, and focus on areas of opportunity and development.● Handle escalations of customers and patients.● Supervise that the standard of patient care department is delivered and maintained in all aspects of the Customer/Patient Care Service function, including (but not limited to): inbound and outbound call management, complaints, appeals, grievances processes, etc● This position will be responsible for coaching, developing, performance, and up-skilling training. Participate in the hiring or termination of staff if required● Self-motivation and a hunger for success. Never accept results lower than "Impressive".● Lead by example and never stop improving.Requirements:+1 year of experience in a similar position within Customer Service in an international environment.Excellent level of Dutch (C1).Professional level of English (B2-C1).Excellent communication and interpersonal skills.Team spirit and a proactive attitude.Hands-on experience with CRM tool/tools.Why Join Us:Incentive program linked to KPIs and business performance.Modern, well-equipped offices with high-end technology.Special benefits and discounts on company services and products.Comprehensive training programs for professional growth and leadership development.Dedicated support team to assist with administrative and operational tasks.Dynamic, fast-paced environment offering impressive career development opportunities.We cultivate a culture of inclusion and diversity. We celebrate our employees' individual strengths, views, and experiences and we encourage all candidates to apply, without regard to race, colour, religion, gender identity, sexual orientation, origin, disability, or any other factor.Our differences enable us to be a better team; one that makes better decisions, drives innovation, and delivers better results. xohynlmJoin us today and make a difference, one smile at a time
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Patient Care Team Lead
hace 1 semana
Barcelona, España Impress A tiempo completoWe are Impress. Presente su candidatura después de leer los siguientes requisitos de habilidades y cualificaciones para este puesto. We believe everyone deserves a smile that makes them happy! We are the largest chain of orthodontic clinics in Europe, with fully digital processes. We've revolutionized the invisible orthodontics industry with an exceptional...
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Patient Care Team Lead
hace 2 semanas
Barcelona, España Impress A tiempo completoWe are Impress. Presente su candidatura después de leer los siguientes requisitos de habilidades y cualificaciones para este puesto. We believe everyone deserves a smile that makes them happy! We are the largest chain of orthodontic clinics in Europe, with fully digital processes. We've revolutionized the invisible orthodontics industry with an exceptional...
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Patient Care Team Lead
hace 1 semana
Barcelona, España Impress A tiempo completoWe are Impress. Presente su candidatura después de leer los siguientes requisitos de habilidades y cualificaciones para este puesto. We believe everyone deserves a smile that makes them happy! We are the largest chain of orthodontic clinics in Europe, with fully digital processes. We've revolutionized the invisible orthodontics industry with an exceptional...
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Patient Care Team Lead
hace 2 semanas
Barcelona, España Impress A tiempo completoWe are Impress.Aumente sus posibilidades de conseguir una entrevista leyendo la siguiente descripción general de este puesto antes de presentar su candidatura.We believe everyone deserves a smile that makes them happy!We are the largest chain of orthodontic clinics in Europe, with fully digital processes. We've revolutionized the invisible orthodontics...
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Patient Care Team Lead
hace 1 semana
Barcelona, España Impress A tiempo completoWe are Impress. Si cree que es el candidato ideal para la siguiente oportunidad, envíe su solicitud después de leer la descripción completa.We believe everyone deserves a smile that makes them happy! We are the largest chain of orthodontic clinics in Europe, with fully digital processes. We've revolutionized the invisible orthodontics industry with an...
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Patient Care Team Lead
hace 1 semana
Barcelona, España Impress A tiempo completoWe are Impress.Aunque la experiencia profesional y las cualificaciones son clave para este puesto, asegúrese de comprobar si posee las habilidades interpersonales preferibles antes de solicitar, si se requieren.We believe everyone deserves a smile that makes them happy!We are the largest chain of orthodontic clinics in Europe, with fully digital processes....
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Patient Engagement Lead
hace 6 días
Barcelona, España Syneos Health Clinical A tiempo completo**Description** **Patient Engagement Lead** Syneos Health is the only fully integrated biopharmaceutical solutions organization purpose-built to accelerate customer success. We lead with a product development mindset, seamlessly connecting our capabilities to add high-value insights to speed therapies to patients and provide practical value to help our...
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Patient Care Specialist German Speaker
hace 2 semanas
Barcelona, España Impress A tiempo completoWe are Impress. Haga clic en "Solicitar" a continuación para enviar su candidatura. Asegúrese de que su CV está actualizado y de que ha leído primero las especificaciones del puesto.We believe everyone deserves a smile that makes them happy ! We are the largest chain of orthodontic clinics in Europe, with fully digital processes. We've revolutionized the...
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Patient Care Specialist German Speaker
hace 1 semana
Barcelona, España Impress A tiempo completoWe are Impress.We believe everyone deserves a smile that makes them happy !We are the largest chain of orthodontic clinics in Europe, with fully digital processes.Solicitar este puesto es sencillo. Desplácese hacia abajo y haga clic en "Solicitar" para ser considerado para esta posición.We've revolutionized the invisible orthodontics industry with an...
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Patient Care Specialist German Speaker
hace 2 semanas
Barcelona, España Impress A tiempo completoWe are Impress. Haga clic en "Solicitar" a continuación para enviar su candidatura. Asegúrese de que su CV está actualizado y de que ha leído primero las especificaciones del puesto.We believe everyone deserves a smile that makes them happy ! We are the largest chain of orthodontic clinics in Europe, with fully digital processes. We've revolutionized the...
