Information Technology Support Specialist
hace 1 semana
Job Purpose The Technical Support Specialist will ensure efficient and effective operation of all IT and Telephony related hardware, software and infrastructure across a site or collection of sites. Provide hands and eyes support and global project implementation activity ensuring local infrastructure delivers to business expectations (SLA) whilst remaining fully aligned to global IT Policies. To effectively manage their work queue, communicate clearly and concisely with all staff and external contacts to ensure satisfactory completion of each Incident and Service Request. The primary duties of this role are: •Level 2 infrastructure support: Configure, deploy, maintain, troubleshoot and support key IT infrastructure including computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment • Diagnose and resolve issues associated with end user based application software and operating systems • Support diagnosis and incident resolution of core Ethypharm infrastructure in collaboration with relevant Engineer or Operations Manager • Providing support to external third parties as required • Ensure that the ITSM tool is up to date with progress achieved • Continuous improvement - proactive management of infrastructure to reduce support calls • Contribute to project teams in the improvement of current IT services and development and delivery of new IT services. • Raising purchase orders and obtaining approval to order hardware, software services and spare parts. • To maintain clear, concise and unambiguous communication with all users on progress and actions required to close out Incidents and Service Requests • Coaching users to assist themselves on a self-help basis • GMP rules and regulations – solid understanding of Good Manufacturing Practice (GMP) rules and regulations • GxP computerized system applications – solid understanding of the variety of these types of computerized systems Validation experience on systems such as: Laboratory Information Management System (LIMS) Laboratory Instrument Systems (LIS) Clinical Trial Monitoring Systems Chromatography Data System (CDS) Supervisory Control and Data Acquisition (SCADA) Manufacturing Execution System (MES) Enterprise Resource Planning (ERP) Systems Batch Record System Building Management Systems (BMS) Experience: Infrastructure support for local and remote users – including PC/Printer Installations and Repairs, Software Installations (Manual and Remote Deployment), Networking printers, Telephone System Administration • Email & smart phone Administration • Remote Access/VPN Support • Troubleshooting desktop operating systems, supporting MS Office & Desktop Software • Assistance with basic server management Qualifications: Certification in infrastructure technology MS Engineer or equivalent qualification Skills • General infrastructure installation, support and maintenance • General MS applications troubleshooting • Ability to manage multiple reported incidents and problems simultaneously and escalate as appropriate Personal qualities • Prepared to be flexible, willing to work as part of a project team and to take on other responsibilities as required by the business to achieve the objectives of the business. • Detail oriented with strong analytical & technical knowledge, with the ability to work in a small group as well as independently.
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Information Technology Support Technician
hace 1 semana
Spain Sharp Brains A tiempo completoJob Details:Position: IT Support Technician L1 (On-site)Role Type: BackfillWorking Days: On siteContract duration: 1 year (extendable)Contract Type: Freelance / B2B contractExperience Required: More than 3 years IT Support.Site Address: Madrid, SpainRole – Onsite Deskside Support (L1/L2) Key Responsibilities:1. Provided end-to-end technical support for...
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Information Technology Audit Manager
hace 4 días
Spain Audit & Risk Recruitment A tiempo completoJob Title: IT Audit Manager Aumente sus posibilidades de conseguir una entrevista leyendo la siguiente descripción general de este puesto antes de presentar su candidatura.Location: Madrid, Spain Audit & Risk Recruitment is proud to partner with a global fintech business based in Madrid, Spain. As part of their continued expansion, the company is...
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Information Technology Audit Manager
hace 4 días
Spain Audit & Risk Recruitment A tiempo completoJob Title: IT Audit ManagerLocation: Madrid, SpainAudit & Risk Recruitment is proud to partner with a global fintech business based in Madrid, Spain. As part of their continued expansion, the company is strengthening its global IT Audit function and seeking an experienced IT Audit Manager to join their Madrid-based team.The IT Audit Manager will play a...
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Technical Support Specialist
hace 1 semana
UK or Spain or Germany Duetto Research A tiempo completoAbout the CompanyDuetto, the industry-leading hospitality revenue management system, leads the way in helping hotels, resorts and casinos optimize revenue and boost profit. Our leading SaaS platform, expanding suite of products, and incredibly skilled team have been at the heart of our continued success and our ambition for future growth knows no...
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Regional Information Security Officer
hace 2 días
Calle de Alfonso X, Madrid, Spain Konsento A tiempo completoCompany Description Konsento is searching a talented candidate for our client.Our client is a global life-science company, with employees all over the globe and with presence in 47 countries at the moment. Job Description The Regional Information Security Officer will be responsible for the implementation and running of IT Risk Management...
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Senior Technical Support Specialist
hace 1 semana
UK or Spain or Germany Duetto Research A tiempo completoAbout the CompanyDuetto, the industry-leading hospitality revenue management system, leads the way in helping hotels, resorts and casinos optimize revenue and boost profit. Our leading SaaS platform, expanding suite of products, and incredibly skilled team have been at the heart of our continued success and our ambition for future growth knows no...
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Support Specialist
hace 2 días
Hybrid (, Madrid, Madrid, Spain) Userlytics A tiempo completoUserlytics is a global platform for remote user experience (UX) and usability testing. With a worldwide panel of over 2,000,000 participants, a leading edge platform and a professional services division of consultants, Userlytics can support everything from rapid DIY, ad-hoc user testing projects to complex multinational projects.Userlytics is looking for a...
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Junior Technical Support Specialist for RFID Systems
hace 2 semanas
Barcelona, Spain - Keonn Novanta A tiempo completoBuild a career powered by innovations that matter At Novanta, our innovations power technology products that are transforming healthcare and advanced manufacturing—improving productivity, enhancing people's lives and redefining what's possible. We create for our global customers engineered components and sub-systems that deliver extreme precision and...
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Barcelona, Spain - Keonn Novanta A tiempo completoBuild a career powered by innovations that matter At Novanta, our innovations power technology products that are transforming healthcare and advanced manufacturing—improving productivity, enhancing people's lives and redefining what's possible. We create for our global customers engineered components and sub-systems that deliver extreme precision and...
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Customer Success
hace 3 días
Spain Civitfun A tiempo completoWho We Are At Civitfun, we develop technology solutions that digitalize and automate key processes in the hospitality industry. Our flagship product, Online Check-in, enables hotels to offer a smooth, contactless, and personalized experience to their guests. We work with hotels around the world, and our commitment is to deliver specialized, efficient, and...
