Service Engineer

hace 2 semanas

Cequelinos, España Zoomlion A tiempo completo

About Zoomlion Spain: Zoomlion Spain is the Spanish subsidiary of the Zoomlion Group, a major international manufacturer of construction, lifting, and industrial equipment. In Spain, we support a network of dealers and professional customers, with a clear focus on ensuring machine performance, reliability, and uptime, in close collaboration with the Group's technical and R&D teams.Role purpose:As a Service Engineer, you provide high-level technical support for Zoomlion equipment across Spain. You help resolve complex issues, strengthen dealer capabilities, and contribute to continuous product improvement.Key responsibilitiesProvide on-site technical support to dealers and key customers for complex, major, or recurring failures.Deliver remote troubleshooting support (diagnosis, procedures, documentation, solutions).Implement product improvements and perform technical modifications on machines (including pre-delivery when required).Guide dealers in carrying out modifications and applying best repair practices.Support root-cause analysis and repair-solution optimization with R&D / technical specialists.Deliver product training to dealers and key customers (operation and routine maintenance), and support training sessions when needed.Support spare parts activities: recommended parts lists, safety stock levels, monthly demand forecasts, and dealer inventory set-up.Participate in regular dealer communication and field visits; collect customer feedback and market insights to improve satisfaction.When necessary, support maintenance of demo machines at the main warehouse.Profile:Technical diploma (mechanics / maintenance / automotive or similar).5+ years in construction machinery maintenance, strong expertise in excavators.Strong mechanical, hydraulic, and electrical troubleshooting skills; able to work independently.Good command of Office tools (Excel, Word).Valid driver's license; willing to travel frequently across Spain.Languages: Spanish (mandatory), English (daily professional communication).

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