IT Administrator

Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We're a fast-growing global startup that's transforming how the industry works — from guest experience to business growth. With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo, Booking.com , Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations. We're proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology. If you're looking to grow your career in a dynamic, global, and impact-driven environment, we'd love to hear from you. Join our team as an IT Administrator You will provide first-level support, resolving technical issues and maintaining our company's reputation for exceptional service. Responsibilities: Answer and log tickets from users seeking help. Follow up with users to ensure issues are resolved and closed appropriately. Troubleshoot software and hardware issues, providing prompt resolutions. Maintain daily performance of computer systems, ensuring all systems are up to date. Escalate complex issues to senior IT staff. Document internal procedures and write helpful guides for users. Manage the IT stock warehouse and work with suppliers to ensure adequate stock levels. Network infrastructures (LAN, WAN, WIFI, VPN) routine maintenance. Manage users in Okta, Google workspace, and other applications. IT Support projects to implement new technologies/systems. Requirements: 2+ years of experience Strong problem-solving and communication skills. Patience and a customer-friendly attitude. Ability to interact with all levels of staff in a professional manner. Basic understanding of computer systems, mobile devices, and other tech products. Willingness to learn and adapt in a fast-paced environment. Experience or understanding of workflow automation tools like N8N or Make (formerly Integromat). Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.