Information Technology Support Specialist

Impress
is #1
AI driven
chain of orthodontic clinics with digital processes in
Europe, and TOP 3 in the world.
Born in
Barcelona
in ****, we've grown to pioneer leading care, flagship clinics and state-of-the-art tech across
10 countries
and more than
200 clinics,
we completely disrupted the orthodontics market by
cutting treatment costs
in half,
making it more affordable to people.
To do this, we develop both web and mobile products for users, as well as internal software
for clinics, and together with the ML department we are changing the whole industry.
Our business model, a true combination of medical expertise and digitalization has been
recognized in the top fastest-growing HealthTech companies by
Forbes
and we are
currently listed as a
LinkedIn Top 10 startup
At this stage of our journey we are seeking an
IT Support Specialist
to join our team.
Key Responsibilities:
Full-Spectrum Support (Tier 1/2/3):
Act as the primary technical point of contact, handling everything from basic hardware troubleshooting and access requests to complex system-wide escalations and root-cause analysis.
System Ownership:
Act as the primary administrator for our Google Workspace and Atlassian environments.
Lifecycle Management:
Own the \"Joiners, Movers, Leavers\" (JML) process, ensuring seamless onboarding/offboarding through MDM and automated provisioning.
Process Optimization:
Identify bottlenecks in IT workflows and build automated solutions (e.g., via n8n or custom scripts) to eliminate manual toil.
Documentation:
Maintain clear, concise \"how-to\" guides for both the team and end-users within Confluence.
Requirements:
Google Workspace Mastery:
You have at least
2 years
of experience managing Google Workspace at an enterprise level. You are not just comfortable with the Admin Console; you are proficient with the
GAM tool
(Google Apps Manager) for bulk operations and command-line management.
Device Management (MDM):
You understand the nuances of deploying hardware at scale. Experience with
Microsoft Intune
and
Miradore
is a massive plus. You should be comfortable managing both Windows and macOS fleets.
OS Expertise:
Deep, \"under-the-hood\" knowledge of both
Windows and macOS
. You know where the logs live and how to troubleshoot kernel panics or registry issues.
Atlassian Administration:
At least
2 years
of experience managing Jira and Confluence. We need you to handle user/group permissions, scheme configurations, and—most importantly—
workflow automation
.
The Automation Mindset:
You don't like doing the same thing twice. You have proven experience automating tasks using:
No-code/Low-code:
n8n, Zapier, or Make.
Scripting:
PowerShell, Bash, or Python.
What We Offer:
Vacation Days
to ensure you have time to relax and recharge
Sick Leave Coverage
for when you need to focus on your health
Enjoy
Spanish Public Holidays
on top of your vacation days
A company-provided
laptop and necessary equipment
to help you excel in your role
Exclusive Teeth Aligner Benefits
as part of your employee perks
A
modern, vibrant workplace
where collaboration and creativity thrive
A
team that feels more like a family
, with plenty of laughs and support along the way
A
stylish office in a prime location
, perfect for inspiring ideas and good vibes