Field Service Engineer

Job description:

Company Overview:

The Agfa-Gevaert Group develops, produces and distributes an extensive range of imaging systems and IT solutions, mainly for the printing industry and the healthcare sector, as well as for specific industrial applications.

Agfa Inkjet Solutions, a division of the Agfa-Gevaert Group, specializes in innovative inkjet printing technologies for a wide range of industries, including commercial printing, packaging, textiles, and industrial applications. The company offers high-quality digital printing systems, including hardware, ink, printheads, and software, designed to deliver precise, vibrant results across various materials. Agfa emphasizes sustainability with eco-friendly ink formulations and efficient, cost-effective solutions. With a strong focus on research and development, Agfa Inkjet Solutions continues to lead in advancing printing technology, providing businesses globally with cutting-edge, environmentally conscious printing systems.

Position Overview / Summary:

The field Service Engineer is responsible of performing technical service and support day-to day business on Agfa and 3rd party products to customers and internal staff. He/she should also focus on customer relationship, both in support of sales activities and in seeking customer satisfaction.

The employee will be responsible for the installation, commissioning, maintenance and servicing of inkjet equipment offering strong technical problem-solving skills and great customer service.

The individual must be customer focused at all times, must be prepared to work alone and as part of a team, be able to interact well with colleagues, customers and third-party trades in a professional and tactful manner, and in doing so present a positive image of the Company. The ability to communicate clearly on technical matters is vital due to the customer facing nature of this role.

Location:

• Madrid, Spain

What You'll Do (Responsibilities):

• To repair and maintain customer equipment effectively and efficiently.

• Perform preventive/corrective maintenance on Agfa products

• Troubleshoot Agfa and 3rd party products, also repair and replace on-site and remotely

• Execute Break & fix primarily in the zone but also in the region as a whole, on-site and remotely

• Carry out pre installations and installations.

• Execute installations as a team member of the installation team or as the installation responsible

• Support the customer in the field.

• Assist internal and external customers (e.g. user, freelancer, colleagues from all business areas, HQ etc.) on-site and remotely on technical questions and issues

• Escalate, when necessary, problems to 2nd and 3rd tier support

• Assist R&D and HQ in problem solving and risk analysis

• Keep himself/herself up to date about the equipment portfolio, by attending Agfa or Agfa partner's equipment training delivered in Spain or abroad.

• Take own responsibility to give highest quality in all service tasks towards the customer

• Maintain a good relationship with customer facing teams.

• To work on a standalone basis, maintain a good team spirit and share knowledge with other colleagues.

• Document and report technical issues where necessary.

• Ensure logging & closure of calls according to published guidelines.

• Fulfil the administration tasks that is needed

• Identify opportunity for up-selling Agfa Services and Products and pass on up-selling opportunities to sales as required

Who You Are (Qualifications):

Education:

• University degree in Electronic Engineering or similar

Experience:

• Min. 3/5 years of previous experience in a similar role

Specific skills:

• Knowledge on Digital Print Technology

• Able to fault find basic electronics to component level and excellent analytical skills.

• Working understanding of common Office IT Applications (MS Word, Excel, email etc).

• Local valid Driving License.

Languages:

• Good English skills (advanced level)

• Local language

Behavioural Skills:

• Proactivity

• Flexibility, eager to act on short notice and to change schedules

• Independence and own initiative

• Excellent listening and presentation skills

• Interpersonal abilities

• Fluent communicator

• Teamwork player

• Customer focus

• Business orientation

• Problem solving approach

• Excellent attention to detail

• Energy to make the change

• Positive mind-set

• Strong self-motivation

• Openness to new challenges

• Travel availability

• Readiness

(Agfa) Our Values:

Own It (I do what I say, full accountability for results, finding solutions and Practice ethical and safe behaviors)

Play as One (Collaborate for a common goal, diverse perspectives. Listen and communicate with respect, support decision for teams' benefits)

Move Forward (Embrace change, explore opportunities to innovate, feedback and improve performance, Proactive steps to resolve issues and continuous progress).

Drive Value (Bold choices to maximize value creation, customer deliver exceptional value, add value to all stakeholders, use data to generate crucial insights and outcomes).  

What we offer now and in the future:

• Dynamic global organization with a history of innovation and strong product portfolio.

• Challenging environment combined with a supportive management structure.

• Career development and growth.

• Competitive salary and benefit package.

• Friendly work environment surrounded by dedicated and professional colleagues.

Diversity and Inclusion:

At Agfa, our mission at Agfa is to ensure that everyone belongs. We believe that diversity and inclusion of others promotes a greater feeling of belonging and higher levels of engagement. We know that if we work together, we can do amazing things, and that our differences are what make our company, products, and services great.

Profile description:

Who You Are (Qualifications):

Education:

• University degree in Electronic Engineering or similar

Experience:

• Min. 3/5 years of previous experience in a similar role

Specific skills:

• Knowledge on Digital Print Technology

• Able to fault find basic electronics to component level and excellent analytical skills.

• Working understanding of common Office IT Applications (MS Word, Excel, email etc).

• Local valid Driving License.

Languages:

• Good English skills (advanced level)

• Local language

Behavioural Skills:

• Proactivity

• Flexibility, eager to act on short notice and to change schedules

• Independence and own initiative

• Excellent listening and presentation skills

• Interpersonal abilities

• Fluent communicator

• Teamwork player

• Customer focus

• Business orientation

• Problem solving approach

• Excellent attention to detail

• Energy to make the change

• Positive mind-set

• Strong self-motivation

• Openness to new challenges

• Travel availability

• Readiness