Product Operations Manager

You dream of a role where you sit at the intersection of
product, customers, and execution
, ensuring that what is promised is
delivered flawlessly
, understood clearly, and continuously improved.

Wait a minute.

Deep down, you're not just looking for a job. You're looking for a
high-ownership role
where your work has a
direct, visible impact on customers, product quality, and retention
.

This adventure gives you:

Freedom
- autonomy, trust, and the ability to act without micro-management

Ambition
- working with sharp, demanding people building a premium product

Impact
- shaping how thousands of users experience personal growth every day

You recognize yourself if you are:

• Pragmatic, execution-driven, and obsessed with clarity
• Service-oriented, with extreme attention to detail
• Comfortable operating cross-functionally without formal authority
• Energized by ownership, not titles
• Someone who builds systems, automates friction, and fixes what others tolerate

Full-time role - remote-first, unless you live in Lisbon or Dubai.

French native required. English professional level.

At Paradox, we are convinced that greatness is trainable.
That's why
we want to empower people at scale, by leveraging cutting edge technologies like AI, and crafting user experiences with outstanding aesthetics.

We do that by merging :

• Human Intelligence (coaches, peers, and mentors)
• Structured Intelligence (protocols, mental models, rituals),
• Technological Intelligence (AI personalization, feedback loops, adaptive journeys)

To create one seamless ecosystem:
Paradox OS
.

OUR BELIEFS
We believe self-help is broken.

Most learning platforms fail : generic theories, short-term motivation, little real change.

At
Paradox
, we believe people deserve more

They deserve a
system that knows them
, one that adapts, challenges, and grows with them through
AI personalization, lean experimentation, and deep psychological understanding.
Personal development shouldn't just make you feel motivated for a day, it should
change how you think, create and live.
OUR VISION
At Paradox, we want to re-invent how people grow.

We do not build another course or coaching app but the
Operating System for Greatness
.

Founded by
David Laroche
, followed by over 2M+ people and known for his interviews with icons like Tony Parker, Mike Horn, Richard Branson, and Gad Elmaleh, Paradox aims to build something that will live beyond any individual (including its founder), for decades to come.

Our ambition is to compete with players like Mindvalley (150M EUR ARR), but with a sharper vision, grounded protocols for achievers, people who want more for their life, refusing mediocrity.

To do that, we bring together designers, tech, coaches, and filmmakers to create learning experiences that are cinematic, precise, and effective.

We
move fast
,
aim high
, and hold ourselves to the
standards
of Apple, Spotify, and MasterClass.
No fluff
, focused on
meaningful impact
.

While others hide their numbers, we want to let our results speak loudly for us.

Get obsessed with transforming our clients' lives and let those transformations
be our
marketing.

And that's where you come in.
YOUR MISSION

Your mission is to ensure that Paradox OS is delivered, communicated, and experienced at a premium level - while continuously improving customer satisfaction.
This role replaces a traditional "Customer Success" or "Product Ops" mindset.

You are not customer support.

You are not a PM.

You are the
owner of product delivery, customer communications, and real user signals
.

Important note:

The scope is intentionally broad.

You will not do everything at once.

You will
sequence, systemize, automate, and eliminate
.

YOUR 4 MAIN MISSIONS

• Product Delivery & Customer Communication (Baseline)

• Own end-to-end delivery of all customer-facing assets:

• Courses, videos, lives, events, community access

• Ensure everything is:

• On time

• Clear
• Coherent

• Premium

• Own customer-facing communication and Paradox OS Community

• Act as the final quality gate before anything reaches users

Outcome:
No delivery chaos. Clear communication.

• Product-led Growth
• Collect and structure user feedback from: Community / Calls / Surveys
• Segment insights by: Cohort / User Profile / Maturity level
• Translate raw feedback into clear insights & actionable recommendations
• Share insights with: Product & Tech / Learning & Content / Growth teams
• Close the loop: Feedback → A/B test → measurement

Outcome:
Product decisions grounded in reality, not assumptions.

• Product Operations & Autonomous Execution

• Independently ship improvements, such as:

• Onboarding flows

• Communication sequences
• Calendars, rhythms, formats

• FAQs, help content, challenges, rituals

• Coordinate editors, tech, and learning teams when needed

• Propose high-impact initiatives with clear rationale when validation is required

Outcome:
Continuous improvement without waiting for permission.

• Reporting & Autonomy
• Reports directly to the Chief of Staff
• High autonomy on execution
• Clear escalation path for high-impact or structural changes
• Trusted to act, not just report

SUCCESS METRICS
Lead indicators

• % of assets delivered on time
• Participation rate in lives / challenges
• Survey response rate Volume and quality of structured feedback
• Number of customer calls conducted

Lag indicators

• Renewal rate ↑
• NPS & qualitative sentiment ↑
• Weekly Active Learners (indirect contribution)
• Early retention signals
• Volume of testimonials generated

DO YOU RECOGNIZE YOURSELF?
Must-have

• Strong analytical mindset
• Proven ability to operate autonomously in complex environments
• Obsession with clarity, quality, and execution
• High attention to detail
• Tech-savvy and automation-oriented (Notion, AI tools, workflows)

Personality

• Growth over ego: You are eager to learn, and receive hard feedback to grow. You let others speak and seek to understand their viewpoints.
• Comfortable with direct feedback
• Service-oriented
• Desire to create "wow" experiences

Experience

• B2C tech-startup and/or tech customer-facing role desirable

Languages

• French: native
• English: professional level

IT MIGHT NOT BE FOR YOU
This role sits where friction lives.

You will see problems before others do.

You will fix things others ignore.

You will operate without perfect clarity.

If you need rigid instructions → wrong place

If you prefer reporting over execution → wrong role

If you avoid accountability → wrong fit

This is not a 9-to-5 role, we move fast and work hard.

For the wrong person: frustrating.

For the right person: deeply meaningful.

This is a great opportunity to learn and grow on many topics and skills, and have a real impact.

WHY JOIN PARADOX
You will play a crucial role in the development of a company whose content and products are enjoyed by millions of people. Currently, our videos have been viewed over 100 million times.

You'll live first-hand the 0-to-1 of Paradox OS, the future of personal development. While being a key part of its success.

Growth & Ambition

• Being surrounded by A-players who strive to perform whilst being in a good mood
• No corporate bullshit
• Real ownership and responsibility

Impact & Meaning

• Playing a crucial role in the development of a product used by tens of thousands
• Direct impact on people's lives, waking up in the morning feeling like you are making a difference is something
• Possibility to take 5 paid days to contribute to our non-profit : The Paradox Foundation, dedicated to inspire and empower teenagers

We receive messages every day from clients who have successfully lost weight, quit smoking, reached a milestone in their business, built better relationships, and made positive changes in their lives.
Freedom & Well-Being

• A company culture based on autonomy & accountability
• Flexible working hours
• A remote culture from day one with the freedom to work from wherever you want
• Magnificent office in Dubai, Paris, Lisbon - it feels like home :)
• Standing desks paid by the company if you live far from our offices
• Work on Mac, for us it counts :)
• 350€ per year paid by the company to take care of yourself ( for your gym, or dance class or whatever make you feel great)
• 150€ of books or education - At Paradox, we are learner lovers and we want to support you in that
• 6 1:1coachings - A Paradox Coach supporting you on anything personal or professional, we want you to live your best life
• Annual team building / Team retreats to get together - you receive your plane ticket to join us by the pool and have a good time together, or brainstorm the next crazy challenge

those benefits are only for full-time employees
How To Apply
To complete the recruitment process,
each candidate must organize calls with his or her previous managers. If you are not comfortable with this : do not apply

If all this sounds good to you, come and write the next chapter with us

HIRING PROCESS
That job description resonated with you?

Here is your tailor made hiring process
A 6 to 8 minutes
application survey (with a short video assignment)

A 30mn video call
to deep dive into your career path and ambitions

A 1h video call
to discuss how you'd fit into Paradox's Product team

A 1h culture-fit video call
to assess alignment with our values and mindset

Reference check
to understand how you operate across environments and help set you up for a smooth onboarding

Welcome aboard
About Our Hiring Process
Our recruitment process is tailored to do our best to avoid that you or us realize that we're not a perfect fit. Every step serves a purpose and will allow us to get to know you better as much as it'll help you understand more where you'll be stepping in.

We also want you to have time to ask all of your questions regarding the mission, the long-term vision of your team and the company, our values, with the relevant interlocutor in front of you.

If you believe what we believe: that learning should feel cinematic, alive, and transformative, this isn't a career move.

It's your next masterpiece.

Welcome to
Paradox.
Let's build the Operating System for Greatness.