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Growth Expert Ortho
hace 42 minutos
We're looking for a Growth Expert to join our team — someone who is passionate about helping customers succeed, driving adoption, and spotting growth opportunities. This role sits at the intersection of customer onboarding, inside sales, and account development. If you enjoy building relationships, analyzing customer behavior, and turning insights into impact, this role is for you.
What You Will Do
1. Help New Customers Succeed
You'll guide new providers through their onboarding journey and make sure they quickly feel confident using our solutions. Your goal: to turn new customers into active, engaged users.
2. Drive Growth Actions (such Growth Actions & Open Days)
You'll plan and run tactical actions that help active customers use our products more and better. You'll decide which customers to prioritize and measure the results of your initiatives.
3. Manage Your Own Customer Portfolio
You'll be the go-to person for a group of customers, supporting them, advising them, and helping them grow their volume of cases and results.
4. Support Top Providers
Together with the Territory Manager, you'll set clear yearly goals with our top customers and follow up monthly on their performance and progress.
5. Generate New Opportunities
You'll take part in hunting activities to identify new leads and help expand our customer base.
6. Activate Providers with Open Set-Ups
Some providers submit cases but don't follow up on them for different reasons —your job is to follow up, understand the reasons, support them, and help them get started with those cases.
7. Support Daily Operations
This includes managing discounts through SAP and supporting occasional commercial or marketing projects.
What You Bring
- A customer-first mindset and strong communication skills.
- A strong commercial mindset to identify opportunities and initiatives.
- Comfort with phone/video outreach and relationship building.
- Strong analytical thinking and ability to prioritize.
- Proactivity, ownership, and a growth mindset.
- Experience in inside sales, account management, on the field clinic experience or customer success is a plus.
- Strong command of English is required.
Why You'll Love This Role
- You'll have a direct impact on customer adoption and business growth.
- You will have a clearly commercial profile, with the confidence and motivation to drive revenue-focused conversations.
- You'll work closely with Sales, Marketing, and top providers.
- You'll own your portfolio and see the results of your actions quickly.
- You'll grow your commercial and strategic skills in a fast-paced environment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
