Location: Spain - VITORIA-GAST | Job-ID: | Contract type: Standard |

TRG is looking for a Deskside Engineer

The standard scope of this role includes:

•    Troubleshooting issues related to office IT environments (connectivity, application errors, operating system problems).

•    On-site support.

•    Install current Microsoft operating systems for PCs on desktops and laptops.

•    Load an image onto a desktop or laptop.

•    Install standard software applications such as Microsoft Office or other scheduled installations.

•    Install (unpack, connect to the network, and test) desktops, laptops, printers, and standard peripherals.

•    Replace components in desktops and laptops (e.g., hard drives, processors, fans, etc.).

•    Understand complex desktop and laptop installations and configurations.

•    Provide 2nd-level support for PCs and laptops.

•    Customer service.

•    Carry out other IT-related actions according to CC guidelines.

•    Ensure all work is performed according to agreed quality and service levels.

•    Handle ticketing tools and SLAs.

Requirements and Experience:

•    Intermediate Vocational Training in IT.

•    At least 2 years of proven experience in this role or similar.

•    Driving license.

•    Native-level Spanish.

Skills and Competencies:

•    Good communication.

•    Organization.

•    Ability to work independently.

•    Problem-solving.

Details of the vacancy: 

•    Permanent Contract

•    Fully presential 

•    Flexibility to change assignation and calendar shifts. Monday to Friday coverage with the possibility of on call or weekend interventions.

•    Cobee card (Pluxee) 100€/month (11 months/year: 1100€ year) after 3 months and private health insurance after 6 months