Remote Reservations Specialist

Were seeking a dependable Remote Reservations Specialist to manage reservations and deliver outstanding service from a fully remote environment. In this role youll process booking requests, confirm supplier arrangements, and act as a primary point of contact for clients and vendors. Youll play a key part in ensuring bookings are accurate, payments are processed correctly, and customers receive timely, professional support throughout the reservation lifecycle.

Key Responsibilities

• Receive and process reservation requests for flights, hotels, ground transportation and activities.
• Accurately enter booking details into reservation platforms and confirm supplier confirmations and vouchers.
• Manage payments, refunds and booking amendments in line with company policy.
• Respond professionally to client inquiries via phone, email and chat; resolve routine booking issues and escalate complex matters.
• Monitor existing reservations for changes or disruptions and proactively communicate updates to clients and vendors.
• Maintain up-to-date client records, passenger manifests and reporting logs.
• Collaborate with internal teams and external suppliers to secure availability and ensure smooth fulfillment.

Requirements

• 1+ years experience in reservations, customer service, hospitality or a related administrative role preferred.
• Strong attention to detail and commitment to accuracy when handling bookings and transactions.
• Excellent written and verbal communication skills and a client-focused attitude.
• Ability to manage multiple tasks in a fast-paced remote environment.
• Basic computer skills required (Microsoft Office especially Excel and Word email and internet research). Familiarity with online booking/reservation systems, CRMs or payment platforms is an advantage.
• Reliable high-speed internet and a suitable home office setup.
• Flexibility to work occasional early/late hours to accommodate client or supplier time zones.
• Professionalism and discretion when handling confidential client and payment information.

Benefits

• Competitive compensation with opportunities for performance-based incentives.
• Fully remote role with flexible scheduling options.
• Opportunities for professional development and career growth within reservations and travel operations.
• Supportive, collaborative remote team culture and access to industry tools and supplier networks.
• Employee travel discounts and partner perks, plus standard benefits where offered (paid time off, health coverage, etc., subject to company policy).