Merchandiser Specialist

For one of our main IT customers based in Pozuelo de Alarcón, we are looking for a Merchandising Specialist to plan and drive online performance and customer satisfaction by managing our Store site experience and sales conversions in partnership with Site Merchandising Operations, Production Operations and various other business / marketing teams.

The successful Site Merchandiser will combine a detail-oriented approach to tasks with an interest in understanding what drives customers to purchase.

General Data:

• Type of contract: Indefinite
• Hours: 09:00h. - 18:00h. (40 hours)
• Location: Remote
• Start Date: ASAP
• Salary range: 36K - 40K

Responsibilities:

• Building and maintaining the Site Merchandising content plan and aligning with key local & regional stakeholders (business owners) to ensure key products, promotions and customer messages are present.
• Ownership of the end-to-end customer journey: ensuring products, services, sales motions and customer messages are clear and accurate.
• Working with our Site Merchandising Operations team to creating thorough and accurate briefs via merchandising tools to ensure the Production Operations team update the storefront appropriately.
• Use analytics tools, customer verbatim and market trends to turn data into insights and share with the worldwide Stores team.
• Partner to develop and implement 'test and learn' frameworks to optimize site performance and site experience.
• Keep up-to-date with online and ecommerce marketing trends in the region and globally, and develop programs and testing solutions to optimize site performance.
• Partner with key stakeholders to influence and coordinate merchandizing activities required for campaigns and key sales beats.
• o (primary responsibility for this sits within Site Merchandising Operations team).

Skills:

• A deep understanding of e-tailers and ecommerce in Spain or Italy, both current and emerging, with the ability to translate marketing needs into program execution to drive store performance.
• Deep familiarity with customer data and consumer insights; high degree of comfort with sales data analysis.
• Fluent Spanish or Italian speaker (C2 CEFR level) with excellent communication skills tailored for audience as well as proficiency in English (C1 level).
• A character that exemplifies the company values including integrity, honesty, openness, personal excellence, constructive self-criticism, continual self-improvement, and mutual respect.
• Passionate about the customer with a strong interest in understanding and driving user behavior.
• Analytical and process-oriented, comfortable learning data analysis tools.
• Comfortable in a fast-paced, dynamic environment.
• Positive, energetic attitude.
• Willingness to be flexible and pivot across multiple tasks as necessary.

Education/Experience:

• Bachelor's degree in marketing or equivalent training required.
• 2-3 years related experience required.

Languagues:
English: minimum C1