Sr. Technical Program Manager, Business, Business, Buying Journey

Amazon Business aims to become the most customer-centric provider of products and procurement services for businesses worldwide. As part of this mission, we are investing heavily in intelligent discovery, conversational experiences, and agentic systems that help customers find, evaluate, and purchase the right products with minimal friction.

We are looking for an experienced Technical Program Manager (TPM) to lead complex, cross-organizational programs spanning multiple L8 organizations. This role will be at the center of some of our most strategic initiatives, including conversational and agentic AI investments, platform modernization, and large-scale system integration across Search, Discovery, and Buying Journey experiences.

Key Job Responsibilities
* Own end-to-end delivery of large, cross-org technical programs, spanning multiple teams, roadmaps, and senior stakeholders.
* Drive execution of AI-powered initiatives, including conversational experiences, agentic workflows, and ML-driven discovery capabilities.
* Partner closely with engineering, science, product, and design leaders to translate ambiguous business goals into well-defined technical programs.
* Define program structure, milestones, success metrics, and dependency management across multiple L8 organizations.
* Identify risks early, drive mitigation plans, and ensure alignment across engineering, product, and leadership teams.
* Establish operating mechanisms (WBRs, MBRs, roadmap reviews, design reviews) that enable scalable execution.
* Influence technical direction by contributing to architecture discussions, tradeoff analysis, and long-term platform strategy.
* Communicate clearly and concisely with senior leadership, including Directors and VPs, through written narratives and executive updates.

Impact You'll Make
* Enable the next generation of AI-powered discovery and purchasing experiences for Amazon Business customers.
* Drive execution across some of the most complex, cross-cutting programs in the organization.
* Accelerate delivery of agentic and conversational capabilities at scale.
* Improve engineering velocity and clarity by creating strong program structure and accountability.
* Shape how multiple organizations collaborate to deliver customer-obsessed outcomes.

Basic Qualifications:
- Experience in technical product or program management
- Experience working directly with engineering teams
- Experience in software development
- Experience in technical program management working directly with software engineering teams
- Experience managing programs across cross functional teams, building processes and coordinating release schedules

Preferred Qualifications:
- Experience in project management disciplines including scope, schedule, budget, quality, along with risk and critical path management
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

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