Customer Care Intern

hace 2 días


Barcelona, Barcelona, España Epassi Group A tiempo completo


Job Description

What you'll do

  • Support customers and users by handling queries via email, online forms, and phone.
  • Assist with catalog testing: code redemptions, links, and error detection.
  • Coordinate with other departments to solve incidents (via JIRA or Basecamp).
  • Make changes and updates to predefined templates and macros.

What we're looking for

  • Current studies in Business, Technology, or Digital Marketing.
  • Native or bilingual Spanish, and advanced English (C1).
  • Advanced Catalan is a plus.
  • Strong command of Excel and Google Drive.
  • Curiosity and drive to learn about customer experience and digital platforms.

Key skills:

  • Empathy and strong communication skills.
  • Attention to detail and organization.
  • Initiative and willingness to propose improvements.
  • Passion for technology and digital environments.

What we offer

  • Real learning opportunities in an innovative and supportive environment.
  • Flexible hours to combine your internship with university studies.
  • Hybrid model: 1 day per week in our Barcelona office.
  • Ongoing mentoring and training with a team experienced in supporting top-tier clients.
  • A collaborative team culture focused on well-being, support, and continuous learning.



Contact Person

Macarena García González



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