Spa Head Therapist

Mandarin Oriental Punta Negra, Mallorca is looking for a Spa Head Therapist to join our Spa Team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Set against the stunning backdrop of Puerto Portals, Mandarin Oriental Punta Negra pulses with the vibrant spirit of Mallorca. Here, subtle and emotional luxury seamlessly blend with the island's natural beauty and energy, offering a place where inspiration flows effortlessly. Celebrate the essence of Mallorca through bespoke experiences, dynamic culinary journeys, and rejuvenating wellness - each designed to immerse you in the island's vibrant atmosphere and extraordinary offerings.

About the job

Based at Mandarin Oriental Punta Negra, Mallorca, the Spa Head Therapist will report directly to the Director of Spa & Wellness and act as her key operational in-cabin support. You will be responsible for overseeing the day-to-day operations of the spa therapists' team, ensuring that every guest receives world-class service and care.

You will lead the team of spa therapists, ensuring consistent delivery of treatments to brand standards, providing training and coaching, and support in the overall management of the spa. This role is crucial in maintaining high performance, luxury service standards, and strong team dynamics within the spa environment.

As Spa Head Therapist, you will be responsible for the following duties:

• Supervise the spa therapists' team, ensuring operational excellence, smooth treatments management, and effective organization.

• Monitor and maintain treatment quality, consistency, and guest satisfaction through regular audits and feedback.

• Support the Director of Spa & Wellness in implementing spa strategies and achieving business goals.

• Conduct regular training sessions, hands-on coaching, and skill development for spa therapists.

• Assist in developing treatment menus, seasonal offerings, and wellness journeys aligned with guest needs and current trends.

• Be present in daily operations to offer guidance, resolve guest concerns, and ensure luxury service standards are met.

• Support retail sales performance, coaching therapists in upselling techniques, and product knowledge.

• Collaborate with other spa leaders on inventory management, ensuring proper product use and availability.

• Oversee treatment room standards, ensuring impeccable cleanliness, presentation, and ambiance at all times.

• Ensure full compliance with health, safety, hygiene, and FLHSS standards in all treatment areas.

• Participate in the recruitment, onboarding, and performance management of spa therapists.

• Promote a culture of care, professionalism, and continuous improvement within the team.

As Spa Head Therapist, we expect from you:

Experience and education

• Prior experience as Spa Supervisor, Lead Therapist, or Spa Trainer in a luxury hotel or resort environment.

• Recognized qualifications in massage therapy and beauty therapy are mandatory. Additional studies in wellness-related disciplines are an advantage.

• Proven ability to lead a team, coach for performance, and uphold treatment standards in a five-star setting.

Technical Skills

• Effective communication skills, both written and verbal, in Spanish and English.

• Ability to train, motivate, and manage a team of spa professionals, ensuring a culture of excellence and care.

• Skills in managing spa products, equipment, and inventory, ensuring optimal stock levels and cost control.

• Proficiency in managing booking systems, scheduling software, and POS systems.

• Experience with CRM tools to manage guest preferences, bookings, and deliver personalized experiences.

• Knowledge of industry standards for health, safety, and hygiene regulations related to spa operations and treatments.

• Ability to help create promotional strategies, treatment packages, and seasonal campaigns to increase spa bookings and drive revenue.

• Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.

• Open to learning and embracing treatment concepts and wellness philosophies from diverse cultures.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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