L2/L3 Application Support Specialist

hace 1 semana


Málaga, Málaga, España CIPEx - Consejo de Ingenieros Peruanos en el EXterior A tiempo completo

Direct message the job poster from RED Global

Duration - 12 months + extension

Location - Eastern Europe

Mode: 100% Remote

Responsibilities
Manage P1–P3 incidents end-to-end with strong ticket hygiene.

Deliver quick fixes/workarounds and document RCA inputs.

Support users through floor-walks, coaching, and TTT/key-user models.

Collaborate with Business, Dev, Ops, and vendors to avoid cross-domain impacts.

Create and maintain runbooks, KE articles, and BAU handover guides.

Provide intensive support for each release cycle (8–12 weeks; ~8 deployments/year).

Requirements
3–7 years of hands-on delivery in app support, implementations, or operations (ERP preferred).

Solid ITIL experience (incident/problem/change), plus ServiceNow/Jira/JSM and Sev/on-call handling.

Good grasp of business processes and controls; clear on business impact of issues.

Excellent soft skills: calm under pressure, structured, concise communicator, customer-focused.

If you are interested, please hit apply or send your CV to ****** so I can arrange a call-back with you

J-*****-Ljbffr

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