L2/L3 Application Support Specialist
hace 1 semana
Direct message the job poster from RED Global
Duration - 12 months + extension
Location - Eastern Europe
Mode: 100% Remote
Responsibilities
Manage P1–P3 incidents end-to-end with strong ticket hygiene.
Deliver quick fixes/workarounds and document RCA inputs.
Support users through floor-walks, coaching, and TTT/key-user models.
Collaborate with Business, Dev, Ops, and vendors to avoid cross-domain impacts.
Create and maintain runbooks, KE articles, and BAU handover guides.
Provide intensive support for each release cycle (8–12 weeks; ~8 deployments/year).
Requirements
3–7 years of hands-on delivery in app support, implementations, or operations (ERP preferred).
Solid ITIL experience (incident/problem/change), plus ServiceNow/Jira/JSM and Sev/on-call handling.
Good grasp of business processes and controls; clear on business impact of issues.
Excellent soft skills: calm under pressure, structured, concise communicator, customer-focused.
If you are interested, please hit apply or send your CV to ****** so I can arrange a call-back with you
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