Senior Solutions Architect

About Us

AfterShip, a Great Place to Work Certified company, is transforming the global eCommerce landscape. Our mission is to empower retailers to create the world's best online shopping experiences, from post-purchase and beyond.

We've powered more than 8 billion shipments for over 20,000 leading brands including Samsung, Gymshark, Mejuri, and TOMS. Our AI-driven post-purchase solutions span shipment tracking, returns management, personalized product discovery, and delivery predictions with industry-leading accuracy.

Backed by a $66M Series B and over a decade of innovation, we're accelerating growth and defining the future of the post-purchase experience. With 450+ team members across the globe, we're building a diverse, collaborative culture that encourages agility, ownership, and impact.

Your Mission:

As a Senior Solutions Architect at AfterShip, you will play a critical role within the growing global go-to-market organization, acting as a trusted technical and solution advisor to mid-market and enterprise prospects. Your primary objective is to support revenue growth and product adoption by partnering closely with Account Executives and Customer Success Managers to clearly articulate AfterShip's value, capabilities, and technical fit.

You will guide prospective customers through technical discovery and solution validation, ensuring their business and technical requirements are well understood and effectively addressed by AfterShip's products. By the time a customer enters onboarding, you will have helped establish a clear solution approach, aligned expectations, and readiness across technical and project stakeholders.

This is a high-impact, customer-facing role within AfterShip's global team, reporting to the Manager, Solutions Architects. You will collaborate regularly with colleagues across Europe, North America, and APAC. Some meetings outside of local business hours are required to support global alignment; these are planned in advance with consideration for schedules and work–life balance.

You will be expected to be in the office 2-3 times per week, located in Barcelona. 

What You'll Do:

• Engage prospects in a consultative, discovery-led manner to understand business objectives, technical requirements, and operational constraints
• Serve as the primary technical advisor during the sales and renewal cycles, supporting solution positioning and technical validation
• Partner with Account Executives to assess technical fit, risks, and readiness, contributing to deal qualification and closure
• Design and deliver tailored product demonstrations and proof-of-concepts aligned to customer use cases and stakeholder needs
• Develop and present solution architectures, technical proposals, and statements of work (SOWs)
• Respond to technical questions related to AfterShip's APIs, webhooks, integrations, and platform capabilities
• Support RFPs, RFIs, and security questionnaires, including collaboration on data privacy, security, and compliance topics (e.g., GDPR)
• Facilitate technical workshops and design sessions to articulate AfterShip's value proposition and implementation approach
• Collaborate cross-functionally with Product, Engineering, and Customer Success to ensure customer requirements are accurately represented and addressed
• Act as a regional voice for customer feedback, helping influence product direction and solution best practices

Who We're Looking For:

• 4+ years of experience in Solutions Architecture, Sales Engineering, or technical consulting within a B2B SaaS environment
• Recent, customer-facing experience supporting SaaS evaluations, implementations, or deployments for mid-market or enterprise customers
• Strong working knowledge of RESTful APIs, including the ability to read and interpret API specifications and documentation
• Comfortable discussing API concepts such as endpoints, authentication, request/response schemas, payload structures (JSON), status codes, pagination, and error handling with both technical and non-technical stakeholders
• Experience reviewing and validating integration approaches with customers and partners, including data flows between systems
• Familiarity with modern SaaS architectures, integration patterns, and event-driven or webhook-based workflows
• Experience working with eCommerce, logistics, or consumer-journey platforms (e.g., Shopify, Salesforce Commerce Cloud, NetSuite, Microsoft Dynamics, IBM Sterling)
• Exposure to technologies such as Go, , Java, React, or TypeScript; ability to collaborate effectively with Product and Engineering teams without being a hands-on developer
• Ability to clearly articulate technical concepts, trade-offs, and solution designs through diagrams, documentation, and presentations
• Strong organizational and time-management skills, with the ability to manage multiple customer engagements simultaneously
• Comfortable operating as part of an international, distributed team and collaborating across time zones
• Experience supporting security, privacy, or data-residency discussions (e.g., GDPR) with enterprise customers is a strong plus

Language & Location Requirements:

• Native or near-native fluency in English (C2 level required)
• Professional working proficiency in French (B2 or higher required) 
• Based in Madrid or Barcelona, Spain, with eligibility to work in Spain
• Experience working with customers across multiple European markets preferred

At AfterShip, we know great talent doesn't always fit every requirement. If you're passionate about our mission and believe you can make an impact, we encourage you to apply.

Why You Should Join Us:

• Great Place to Work Certified: We've been recognized for our inclusive, values-driven culture that celebrates diversity and collaboration.
• Innovative & Inclusive Culture: Started by our software engineer-turned-CEO, AfterShip is built on curiosity, creativity, and collaboration. We're a passionate, global team of problem solvers who put egos aside to innovate together. We take immense pride in fostering a culture that's inclusive, which has allowed us to surround ourselves with the industry's most talented professionals.
• Ambitious Mission with Real Impact: Join us in transforming eCommerce by making buying and selling easier for everyone. It's one of the most dynamic spaces in tech, with limitless opportunities to innovate and grow.
• Thrive & Grow: There's no ceiling to what you can achieve or learn here. We're committed to empowering your career while advancing together as a company.
• Flexible Work Setup: We're a remote-first team, meaning by default that employees work from home or on a hybrid-flexible basis in our hub locations (i.e., Toronto, Austin, Barcelona). You're empowered to choose a work setup that works best for you and your team. With flexible hours depending on your time zone, you'll be able to have a schedule that fits your working style and the requirements of your role.

Perks:

• Competitive compensation
• Remote-first/hybrid-flexible work setups
• Healthcare coverage offered from day 1
• Unlimited PTO
• Annual learning & wellness benefit
• Monthly book perk
• Career progression & professional development
• In-office lunch and commuter benefits for those located in our hub locations

We are an equal opportunity employer and provide accommodations upon request throughout the recruitment process, in accordance with local legislation. Please let us know if you require any support, and we'll work with you to meet your needs.