Senior Front Office Agent
hace 6 días
Process all guest check-ins, check-outs complying with the norms and standards of service of the section, in order to carry out, at all times, a service focused on the customer and his needs, Responsabilities and areas of action
Supervise and observe the operation at the reception, reception and service centre, complying with the service standards in the section, in order to ensure that they are performed by all employees under their responsibility.
Carry out cash supervision, check the working capital and check the accounts and credit of the customers.
Inform other operational departments of the unit about Reception matters that may concern them.
Analyse the occupation rates foreseen for each week, in order to organize the work of the team and their schedules.
Follow up any customer complaints.
Analyse GRI and GSS and reply to online reviews and surveys in Review Pro
Oversee the assignment of rooms to guests, in order to ensure that guests orders are properly attended to, and at the same time, the room plan for the room is increased.
Check the list of entries for the day, ensuring that already-known customers and other VIPs receive personalized treatment.
Check the events of each day (events and / or ongoing meetings in the unit), ensuring that the team in charge is entirely occurring. Behavioral Competencies
Business Orientation (Be Efficient) Goal Orientation (Be Efficient) Adaptation to Transformation (Be Agile) Focus on the internal and external customer (Being Passionate) Team-work (Be Collaborative) Resilience (Be Agile) Rigor and Attention to Detail (Be Efficient) Proactivity (Be Efficient) Enviromental and social Consciousness (Be Conscious) Planning and Organization (Be Efficient) Technical Competencies
Customer Service Front Office Service English
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Front Office
hace 1 semana
Barcelona, Barcelona, España Engel & Völkers Benidorm A tiempo completoEn Engel & Völkers Barcelona estamos buscando un/aFront Officepara la planta baja de nuestras oficinas centrales delMetropolitan Market Center ubicadas en la Avenida Diagonal, en Barcelona.¿Cómo sería tu día a día como Front Office / Recepcionista?Gestión de tareas administrativas de back office y front officeAtención al cliente presencial,...
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Front Office
hace 1 semana
Barcelona, Barcelona, España Engel & Völkers A tiempo completoDescripción:En Engel & Völkers Barcelona estamos buscando un/a Front Office para la planta baja de nuestras oficinas centrales del Metropolitan Market Center ubicadas en la Avenida Diagonal, en Barcelona.¿Cómo sería tu día a día como Front Office / Recepcionista?Gestión de tareas administrativas de back office y front officeAtención al cliente...
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Front Office
hace 1 semana
Barcelona, Barcelona, España Engel & Völkers Spain A tiempo completoEn Engel & Völkers Barcelona estamos buscando un/aFront Officepara la planta baja de nuestras oficinas centrales delMetropolitan Market Center ubicadas en la Avenida Diagonal, en Barcelona.¿Cómo sería tu día a día como Front Office / Recepcionista?Gestión de tareas administrativas de back office y front officeAtención al cliente presencial,...
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Front Office Supervisor
hace 2 semanas
Barcelona, Barcelona, España Kimpton Vividora Barcelona A tiempo completoWhat's the job? As Front Office Supervisor you will be responsible for supervising the Front Office team, ensuring the service is on point and solving any issue reported by the team. You'll report to the Front Office Manager. Your day-to-day * Support the Front Office Manager all required tasks. * Assign work and supervise team members performance in all...
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Front Office Supervisor
hace 2 semanas
Barcelona, Barcelona, España IHG A tiempo completoWhat's the job?As Front Office Supervisor you will be responsible for supervising the Front Office team, ensuring the service is on point and solving any issue reported by the team.You'll report to the Front Office Manager.Your day-to-daySupport the Front Office Manager all required tasks. Assign work and supervise team members performance in all Front...
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Front Office Supervisor
hace 2 semanas
Barcelona, Barcelona, España Kimpton Vividora Barcelona A tiempo completoWhat's the job?As Front Office Supervisor you will be responsible for supervising the Front Office team, ensuring the service is on point and solving any issue reported by the team.You'll report to the Front Office Manager.Your day-to-daySupport the Front Office Manager all required tasks.Assign work and supervise team members performance in all Front Office...
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Front Office Supervisor
hace 2 semanas
Barcelona, Barcelona, España Kimpton A tiempo completoWhat's the job?As Front Office Supervisor you will be responsible for supervising the Front Office team, ensuring the service is on point and solving any issue reported by the team.You'll report to the Front Office Manager.Your day-to-daySupport the Front Office Manager all required tasks.Assign work and supervise team members performance in all Front Office...
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Front Office Supervisor
hace 2 semanas
Barcelona, Barcelona, España IHG Hotels & Resorts A tiempo completoWhat's the job?As Front Office Supervisor you will be responsible for supervising the Front Office team, ensuring the service is on point and solving any issue reported by the team.You'll report to the Front Office Manager.Your day-to-daySupport the Front Office Manager all required tasks.Assign work and supervise team members performance in all Front Office...
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Mgr-Front Office
hace 7 días
Barcelona, Barcelona, España Marriott A tiempo completoJOB SUMMARY Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure...
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Front Office Internship
hace 2 semanas
Barcelona, Barcelona, España Odyssey Hotel Group A tiempo completoJob DescriptionWOULD YOU LIKE TO BE PART OF A FAST – GROWING ORGANISATION?JOIN US AS FRONT OFFICE TRAINEE AT LABTWENTYTWO.About OdysseyWe are Odyssey Hotel Group, Europe's most ambitious hotel operator and the team behind many famous global hospitality names. We partner with Marriott, IHG, and Accor to develop exceptional properties across various brands,...
