IT Services Operator – Night Shifts and Rotations

hace 2 días

Tres Cantos, Madrid, España GMV A tiempo completo

If the only program you struggle with is the washing machine… you belong with us

We are expanding our teams for Level 2 incident resolution.

We´ll get to the point; we'll tell you what's not on the web. If you want to know more about us go to GMV website.

WHAT CHALLENGE WILL YOU BE TAKING ON?

In our team, you will take part in service center operator activities. You will receive technical training so that you can handle Level 2 incident resolution. Availability to work in shifts is essential, mainly afternoons and nights, with some rotations to morning shifts.

Your main responsibilities will include:

  • Service Center phone support (Spanish and English)
  • Receiving and assigning tickets in the ticketing tool
  • Receiving and assigning alerts/tickets in the monitoring tool
  • Level 1 and Level 2 incident resolution/management
  • Communication with client companies

WHAT DO WE NEED IN OUR TEAM?

For this position, we are looking for a Service Operator with knowledge of:

  • Ticketing tools
  • Network communications
  • Office software
  • Linux

WHAT DO WE OFFER?

Hybrid working model and 8 weeks per year of teleworking outside your usual geographical area.

Flexible start and finish times, and intensive working hours Fridays and in summer.

Personalized career plan development, training and language learning support.

National and international mobility. Do you come from another country? We can offer you a relocation package.

Competitive compensation with ongoing reviews, flexible compensation and discount on brands.

Wellbeing program: Health, dental and accident insurance; free fruit and coffee, physical, mental and financialhealth training, and much more

  • In our recruitment processes you will always have telephone and personal contact, face-to-face or online, with our talent acquisition team. In addition, bank transfers and bank cards will never be requested. If you are contacted through any other process, please write to our team at

We promote equal opportunities in recruitment, and we are committed to inclusion and diversity.

WHAT ARE YOU WAITING FOR? JOIN US

LI-Hybrid

If you have any questions please do not hesitate to contact Sandra Bravo Crespo, in charge of this vacancy.

Sandra Bravo Crespo

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