Senior Architect – Genesys Cloud
hace 13 minutos
Who are we:
Neotalent Conclusion is one of the leading Iberian specialists providing services in Information Technology and Engineering services. As part of the Netherlands-based organization Conclusion, which has an ecosystem of over 25 companies and 3,600 employees, we are focused on increasing the technological capacity of our clients and the digital transformation of their application ecosystems.
We are talent specialists, attracting the best people and combining them with the needs of the most ambitious projects, at the right time. Our success comes from our investments in innovation, our focus on results, and, above all, the guarantee that our people will have happy and rewarding careers.
With over 25 years of solid experience, Neotalent Conclusion has established its presence in key locations, including Madrid, Lisbon and Porto. The company currently has more than 950 professionals in the different areas in which it operates.
Neotalent, the responsive people.
Find out more about us at
y
.
Role Overview:
We are looking for a
Senior Solution Architect (Consultant)
to define the
detailed target architecture
for a multi-country
Genesys Cloud Contact Center as a Service (CCaaS)
solution.
This role is key to shaping a
scalable, compliant, and future-proof architecture
, including a clear strategy for the integration and usage of
AI capabilities
(Genesys native AI and external enterprise AI platforms).
What you will do:
- Define end-to-end
high-level and detailed target architecture
for Genesys CCaaS (logical, functional, and technical views, including diagrams) - Design
scalable, multi-country architectures
and country-by-country rollout roadmaps - Define
AI usage frameworks
, including boundaries between Genesys native AI and external enterprise AI (LLMs, Conversational AI, analytics) - Ensure interoperability with existing enterprise solutions and define secure integration patterns
- Define and support
proofs of concept - Work cross-functionally with
business, IT, security, compliance
, AXA Group Architecture teams, and Genesys experts - Ensure compliance with internal standards and regulatory requirements
- Share CCaaS and architecture knowledge across AXA Partners teams
What you are like:
- Proven experience as
Enterprise or Solution Architect - Hands-on experience in
large-scale, multi-country Genesys Cloud (CCaaS)
architecture design and implementations. - Detailed design of
Genesys Cloud (CCaaS) - Strong understanding of
cloud architecture, network design, APIs, and data integration patterns - Experience designing
AI/ML integrations
, including Conversational AI, LLMs, and analytics systems - English level C1 or higher (fluent – daily working language)
Nice to have:
- Genesys Cloud certifications
- Experience in the
insurance industry
and regulated environments
Why join us
- Work on challenging projects for big clients
- Learn more about emerging technologies
- Access to continuous training and certifications
- Flexible compensation plan
- … and much more
-
Senior Genesys Cloud Developer
hace 8 minutos
Barcelona, Barcelona, España SlashMobility A tiempo completoSlashMobilitySlashMobility es una empresa especializada en transformación digital y comprometida con las personas. Nuestro enfoque se centra en impulsar la aceleración digital tecnológica de la sociedad a través de las apps (mobile, web & IA) y la captación de talento IT. Durante estos años, nuestros +100 empleados han trabajado con centenares...
-
Solution Architect
hace 11 minutos
Barcelona, Barcelona, España Talent-R A tiempo completoSenior Solution Architect – Genesys Cloud CCaaSLocation: BarcelonaLanguage: English (working language)Start date: ASAPBusiness travel: YesAbout the RoleWe are seeking a Senior Solution Architect with deep expertise in Genesys Cloud Contact Center as a Service (CCaaS) to support a large, international organization in defining the target detailed...
-
Administrador Genesys Cloud Junior
hace 11 minutos
Barcelona, Barcelona, España Neotalent Conclusion A tiempo completo¿Quiénes somos?:Neotalent Conclusion es una de las mayores especialistas del mercado ibérico en captación y gestión de talento informático y de ingeniería. Como parte del grupo neerlandés Conclusion, que se compone por un ecosistema de 25 empresas y 3.600 empleados, nos centramos en aumentar la capacidad tecnológica de nuestros clientes y acelerar...
-
Solution Architect
hace 3 minutos
Barcelona, Barcelona, España Capitole A tiempo completoDescripción del puestoBuscamos un/aSolution Architectparaimplementaciones de Genesys Cloud Contact Center as a Service (CCaaS)a gran escala y en múltiples países. Te encargarás de definir la arquitectura objetivo para un gran cliente multinacional, diseñando una solución escalable, segura y con una estrategia clara para la integración y uso de...
-
Administrador/Técnico especialista Genesys Cloud
hace 2 minutos
Barcelona, Barcelona, España Neotalent Conclusion A tiempo completo¿Quiénes somos?:Neotalent Conclusion es una de las mayores especialistas del mercado ibérico en captación y gestión de talento informático y de ingeniería. Como parte del grupo neerlandés Conclusion, que se compone por un ecosistema de 25 empresas y 3.600 empleados, nos centramos en aumentar la capacidad tecnológica de nuestros clientes y acelerar...
-
AI Architect
hace 7 minutos
Barcelona, Barcelona, España Capitole A tiempo completoOpportunity –AI ArchitectAbout the roleWe are looking for a Senior Engineer with strong full-stack experience and a passion for innovation to lead the assessment and adoption of AI tools across our development teams. You will play a key role in ensuring we stay ahead in leveraging AI to improve software delivery.What we're looking forProven experience as...
-
Solution Architect
hace 10 minutos
Barcelona, Barcelona, España Pasiona Consulting A tiempo completodel puesto / FuncionesBuscamos un Arquitecto de Soluciones para definir la arquitectura objetivo de la solución Genesys Cloud Contact Center as a Service (CCaaS). El rol incluye diseñar una arquitectura escalable y multinacional, así como definir una estrategia clara para la integración y uso de capacidades de IA, tanto nativas de Genesys Cloud como de...
-
Solution Architect
hace 4 minutos
Barcelona, Barcelona, España pasiona A tiempo completoDescripción del puesto / FuncionesBuscamos unArquitecto de Solucionespara definir la arquitectura objetivo de la soluciónGenesys Cloud Contact Center as a Service (CCaaS). El rol incluye diseñar una arquitectura escalable y multinacional, así como definir una estrategia clara para la integración y uso de capacidades de IA, tanto nativas de Genesys Cloud...
-
Infrastructure & Operations Cloud Architect
hace 4 minutos
Barcelona, Barcelona, España Panel Sistemas Informaticos A tiempo completoNueva oportunidad para expertos en Cloud¿Te apasiona la arquitectura en la nube y la seguridad? Únete a nuestro equipo Rol: Infrastructure & Operations Cloud Architect Modalidad: Híbrida en Barcelona Inglés: B2 Skills clave: AWS Control Tower IAM Identity Center (SSO) VPC Networking Security Hub, GuardDuty CloudWatch IaC (Terraform/CDK) GitOps patterns...
-
Infrastructure & Operations Cloud Architect, hibrido
hace 8 minutos
Barcelona, Barcelona, España Panel Sistemas Informáticos A tiempo completoInfrastructure & Operations Cloud ArchitectNueva oportunidad para expertos en Cloud¿Te apasiona la arquitectura en la nube y la seguridad? Únete a nuestro equipoRol: Infrastructure Operations Cloud ArchitectModalidad: Híbrida en BarcelonaInglés: B2Skills clave:AWS Control TowerIAM Identity Center (SSO)VPC NetworkingSecurity Hub, GuardDutyCloudWatchIaC...