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Senior Architect – Genesys Cloud

hace 6 horas

Barcelona, Barcelona, España Neotalent Conclusion A tiempo completo

Who are we:

Neotalent Conclusion is one of the leading Iberian specialists providing services in Information Technology and Engineering services. As part of the Netherlands-based organization Conclusion, which has an ecosystem of over 25 companies and 3,600 employees, we are focused on increasing the technological capacity of our clients and the digital transformation of their application ecosystems.

We are talent specialists, attracting the best people and combining them with the needs of the most ambitious projects, at the right time. Our success comes from our investments in innovation, our focus on results, and, above all, the guarantee that our people will have happy and rewarding careers.

With over 25 years of solid experience, Neotalent Conclusion has established its presence in key locations, including Madrid, Lisbon and Porto. The company currently has more than 950 professionals in the different areas in which it operates.

Neotalent, the responsive people.

Find out more about us at

y

.

Role Overview:

We are looking for a
Senior Solution Architect (Consultant)
to define the
detailed target architecture
for a multi-country
Genesys Cloud Contact Center as a Service (CCaaS)
solution.

This role is key to shaping a
scalable, compliant, and future-proof architecture
, including a clear strategy for the integration and usage of
AI capabilities
(Genesys native AI and external enterprise AI platforms).

What you will do:

  • Define end-to-end
    high-level and detailed target architecture
    for Genesys CCaaS (logical, functional, and technical views, including diagrams)
  • Design
    scalable, multi-country architectures
    and country-by-country rollout roadmaps
  • Define
    AI usage frameworks
    , including boundaries between Genesys native AI and external enterprise AI (LLMs, Conversational AI, analytics)
  • Ensure interoperability with existing enterprise solutions and define secure integration patterns
  • Define and support
    proofs of concept
  • Work cross-functionally with
    business, IT, security, compliance
    , AXA Group Architecture teams, and Genesys experts
  • Ensure compliance with internal standards and regulatory requirements
  • Share CCaaS and architecture knowledge across AXA Partners teams

What you are like:

  • Proven experience as
    Enterprise or Solution Architect
  • Hands-on experience in
    large-scale, multi-country Genesys Cloud (CCaaS)
    architecture design and implementations.
  • Detailed design of
    Genesys Cloud (CCaaS)
  • Strong understanding of
    cloud architecture, network design, APIs, and data integration patterns
  • Experience designing
    AI/ML integrations
    , including Conversational AI, LLMs, and analytics systems
  • English level C1 or higher (fluent – daily working language)

Nice to have:

  • Genesys Cloud certifications
  • Experience in the
    insurance industry
    and regulated environments

Why join us

  • Work on challenging projects for big clients
  • Learn more about emerging technologies
  • Access to continuous training and certifications
  • Flexible compensation plan
  • … and much more