Sales Back Office Manager

Company description

OmniAccess is a leading managed service provider of premium connectivity, networking and cyber solutions. From our headquarter in Palma de Mallorca we cater services for superyachts, boutique cruise and research vessels, with a very strong commitment to service quality & availability. As part of our integral end-to end solutions, we design, implement and support onboard IT networks, bandwidth management tools and cyber security services, all aimed at providing our clients with premium digital solutions and the best possible user experience.

In 2018, OmniAccess joined forces with the Marlink Group. Marlink is a managed service provider and global leader in remote ICT solutions with annual revenues surpassing $800 million and 1,500 employees operating in more than 30 countries.

Wherever our customers are in the world, we deliver them possibilities to work smarter and to operate more effectively, more safely, more sustainably - without the limitations of technology.

With our possibility platform, we enable a comprehensive suite of end-to-end managed solutions (Connectivity, Network, Cyber Security, Cloud & IT, IoT & Apps), supported by professional services, unmatched global operations and delivery capabilities and local support teams.

As a global company with a local focus, we help make tomorrow's possibilities today's realities.

This strategic partnership has enabled us to expand our reach and capabilities, offering our clients an even broader range of innovative digital solutions and unparalleled support.

At OmniAccess, our vision is bold and clear: to deliver possibilities anywhere, empower innovation everywhere, and shape the future of maritime digital solutions.

Position Overview:

We are seeking an experienced and detail-oriented
Sales Back Office Manager / Sales Coordinator
to join our dynamic team. The ideal candidate will have proven experience leading and managing teams, a strong administrative background, proven experience in interfacing between sales and administration, experience in KYC process and proficiency in Microsoft Dynamics 365. This role requires excellent organizational skills, the ability to review, define and implement workflows, and the capability to efficiently manage lead assignments while supporting the sales team.

Key Responsibilities:

• Provide administrative support to the sales team, ensuring efficient operations and workflow management.
• Interface between the sales and administration departments to streamline processes and improve communication.
• Overview and coordinate our KYC process for clearance by Administration.
• Utilize Microsoft Dynamics 365 to manage customer data, track sales activities, and generate reports.
• Define and implement effective workflows to optimize sales processes and enhance team productivity.
• Manage lead assignments, ensuring timely and accurate distribution of leads to the sales team.
• Assist in the preparation of sales proposals, contracts, and presentations.
• Maintain and update the CRM database, ensuring data accuracy and completeness.
• Collaborate with internal teams, including marketing, product development, and customer support, to align sales strategies with overall business objectives.
• Provide regular reports and updates to senior management on sales support activities and performance metrics.
• Travel occasionally to meet with clients, attend industry events, and represent the company.

MIN REQUIREMENTS:

Qualifications:

• Must have experience leading and managing a team.
• Bachelor's degree in Business Administration, Marketing, or a related field.
• Proven experience in a sales support or administrative role, preferably in the IT, telecommunications, or cybersecurity sectors.
• Proficiency in Microsoft Dynamics 365 and other CRM systems.
• Strong organizational and time management skills, with the ability to handle multiple tasks and deadlines.
• Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
• Detail-oriented, with strong analytical and problem-solving abilities.
• Ability to define and implement workflows and processes to improve efficiency and productivity.
• Highly motivated, goal-oriented, and persistent.
• Resident or citizen of the EU, able to start employment at OmniAccess without requiring any visa or work permit.
• Able to work onsite at our headquarters in Palma de Mallorca.

Benefits and Perks:

• Work in a very friendly while demanding environment where you will learn about communications technology and services for maritime and yachting applications.
• Be part of an international team from different backgrounds that appreciates diversity, and where ideas are always welcome and discussed.
• Continuous training and possibilities for further growth as the company expands.
• Annual performance bonus.
• Private health insurance.