Lead Specialist CX, Ingredients Perfumery

Job Title: Lead Specialist CX, Ingredients Perfumery & Beauty (1 year part-time contract)

City, Country: Barcelona, Spain

Join our team and become an integral part of our Customer Experience department, where you'll provide essential support and gradually take on greater responsibilities.

With a focus on order management, logistics, and supply chain activities, you'll collaborate closely with diverse customers and internal teams.

As a valued member of our company, you'll experience a culture that embraces sustainability, encourages personal growth, fosters inclusivity, and prioritizes the well-being of every employee.

Open position in BARCELONA (Spain).

Your key responsibilities

• Ensure an effective & efficient order-to-cash process
• Keep customer requirements updated in our system.
• Build an intimate relationship with DSM-Firmenich customers & internal stakehorlders
• Provide regular reports, information to stakeholders
• Monitor performance on agreed KPIs: ensure targets are met and develop improvement plans when necessary
• Manage daily escalations & issues
• Open, follow up customer's non-conformities

We Offer

• Unique career paths across health, nutrition and beauty - explore what drives you and get the support to make it happen
• A chance to impact millions of consumers every day – sustainability embedded in all we do
• A science led company, cutting edge research and creativity everywhere – from biotech breakthroughs to sustainability game-changers, you'll work on what's next
• Growth that keeps up with you – you join an industry leader that will develop your expertise and leadership
• A culture that lifts you up – with collaborative teams, shared wins, and people who cheer each other on.
• A community where your voice matters – it is essential to serve our customers well.

You bring

• Graduated in Business studies, Supply Chain or Economics.
• 2-5 years' customer care related experience
• You have an Advanced level of English. French is nice to have.
• Absolute customer focus
• Pro-active, positive attitude, responsible and willing to learn.
• Excellent communication skills and team spirit.
• Knowledge of MS Office applications, SAP knowledge is a plus.

About dsm-firmenich:

At dsm-firmenich, we don't just meet expectations – we go beyond them.

Join our global team powered by science, creativity, and a shared purpose: to bring progress to life.

From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day. Whether it's fragrance that helps you focus, alternative meat that's better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.

And while you're making a difference, we'll make sure you're growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They're essential to our future.

Because real progress only happens when we go beyond, together.

Our application process:

Interested in this position? Please apply on-line by uploading your resume in English via our career portal (www. dsm-).

For further information, please contact Mimi Phommachak (Recruiter) at mimi.-

Inclusion, belonging and equal opportunity statement:

At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that's exactly the kind of culture we're building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.

We're proud to be an equal opportunity employer, and we're serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we're committed to reflecting the world we serve.

We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you.

And if you have a disability or need any support through the application process, we're here to help – just let us know what you need, and we'll do everything we can to make it work.

Agency statement

We're managing this search directly at dsm-firmenich. If you're applying as an individual, we'd love to hear from you. We're not accepting agency submissions or proposals involving fees or commissions for this role.