Field Service Engineer

Why Choose TD SYNNEX:

As a Fortune 500 global corporation, operating in over 100 countries, TD SYNNEX values its diverse workforce of 22,000 employees. As the biggest IT distributor in the world, our mission is to provide top-notch technology solutions, empowering businesses and individuals to navigate the digital world safely and efficiently.

About the role:

The Field Service Engineer is responsible for 2nd level client support and services.  This position works closely with other IT departments for incident and problem resolution, and service request fulfillment within agreed service level. 

What you'll do:

• Maintain applications on end user devices:  install/uninstall, troubleshoot, data recovery and maintain applications, products and equipment.

• Maintain the estate of end user devices:  Identify, analyze and repair equipment failures.  Order and replace parts/material as needed.

• Maintain other equipment including printers, scanners, warehouse equipment such as RDTs, etc.

• Be the local hands and eyes for network and server equipment based locally.

• Provide first and second level support for incidents and service requests to business colleagues.

• Perform problem resolution and investigation into incidents.

• Maintains asset inventories, ensures stock of devices and peripherals is appropriate, orders new equipment etc

• Escalate incidents to next level support when the solution is unknown or cannot be solved within defined time frames.

What we're kindly looking for:

• 1 to 3 Years of relevant work experience.

• Associate Degree with Systems Engineering or Related field of study required.

• Other Education / Certifications: MCSE, SCCM, ITIL Foundation, CCENT. 

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What We Offer:

We provide competitive compensation with regular annual salary reviews.

Onsite work in our office in La Fira (Barcelona)

We value continuous learning and provide a clear progression plan.

We provide comprehensive benefits including health insurance, paid leave, retirement plans, and more.

#LI-LT1
 

Key Skills

At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What's In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don't meet every single requirement? Apply anyway.

At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for