Operational Innovations Senior Director

Locations
: Madrid | London

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

BCG's internal functions are the foundation of how our firm operates— representing thousands of professionals and hundreds of millions in investment that enable BCG to deliver exceptional client impact at global scale. As the firm continues to grow and technology changes rapidly, our internal operations face an extraordinary opportunity: to continue to evolve to an even more scalable, technology-enabled, global organization.

Our Operational Innovations (OI) team is at the center of this transformation, . We are trusted partners to our functions and firm leadership for driving this ambitious change agenda. We enable step-change improvement in the effectiveness and efficiency of the firm by accelerating high-priority initiatives sponsored by the Operations Leadership Team and/or our Operating Committee.

From technology & AI deployments to end-to-end process redesign, we partner with functional and geographic leaders to re-architect how the firm operates — faster, smarter, and more connected than ever before.

We don't just manage change — we partner with the business to make it happen. Our team helps shape and accelerate BCG's most strategic initiatives, providing hands-on executional leadership and deep expertise in transformation, digital enablement, and change management. We enable functions to scale effectively, improve performance, and unlock new sources of value through data, automation, and forward-thinking design.

As a Senior Director within Operational Innovations, you will work with the senior leaders of our functions and geographies to define and prioritize change initiatives, manage the portfolio of projects in a consistent and robust manner, assist functional project owners & OI teams to drive change throughout the firm, and oversee development of the measurement and monitoring tools that define progress made and value delivered.

You will also play a critical role in in developing junior team members through direct line management and on the job mentoring within assigned projects; as well as building and reinforcing our strong OI team culture – a culture grounded in curiosity, collaboration, continuous learning & improvement, and executional excellence.

Key Activities And Responsibilities Include
The OI Senior Director is responsible for the day-to-day management of high priority transformation change efforts. Projects could relate to new operating models, tools, systems, processes, and ways of working. Effectively executing this will require the individual and their team to:

• Engage and support Functional leadership teams

• Set direction and create the roadmap for the change efforts

• Crystallize objectives and deliverables, ensuring highest potential for value delivery
• Manage, track and communicate status of work stream efforts, program risks/issues, and progress towards strategic goals

• Develop deliverables and determine appropriate ways to navigate complex issues and change management agendas

• Organize and lead project initiatives, focusing on change management, technical implementation (where appropriate), & team leadership

• Define, manage and control project scope

• Participate and take leadership role in estimating functional and technical activities where appropriate
• Develop detailed project and resources plans, balancing dependencies and setting predicable dates
• Manage all aspects of the project, including requirements, design, development priorities, quality assurance, communications, training, deployment and stabilization

• Lead a team – of OIers and often others – to deliver successful outcomes

• Build and manage relationships with key stakeholders locally, regionally and globally to ensure teaming, develop team skills, and improve the overall success of the project

• Become a trusted advisor and be able to support issues, communication and influence outcomes
• Be a change ambassador across BCG, infusing learning, creating forum to share best practices and develop skills and capabilities in change management
• Manage a team of OI professionals and help develop our next group of leaders. Oversee staffing, recruitment, people management process with HR and support your team's personal development to embed a high performing team culture

YOU'RE GOOD AT

• Working in a complex global environment at pace. You are comfortable managing multiple deliverables with multiple inputs often with high impact, time sensitive requirements. You will thrive in leading and driving change in an often-ambiguous environment
• Stakeholder Engagement. You can hear what someone needs, translate it into your own words, and create it. You are politically and organizationally savvy and can navigate/influence complex matrix organizations
• Communicating in a mature and thoughtful manner – demonstrating credibility and displaying "executive" presence. Senior leaders will value your contributions to the conversations in which you participate
• Structuring and analyzing information. You can take an idea for organizing data and turn it into a useful deliverable. Strong attention to detail
• Logically considering how complex projects get completed.
• Managing and developing global teams effectively. You are viewed as an inspiring leader, with a focus on growing your teams

What You'll Bring

• Track record of successful change and project management to improve operational efficiency and effectiveness across global organizations. Managing the technical and cultural aspects of change
• Experience managing teams and stakeholders, and an orientation towards achieving results
• Experience working successfully within a complex matrix structured organization is essential
• Global/International experience and track record of managing teams and projects across borders
• Virtual work with international team members, some travel to support team or other work efforts
• Strong knowledge of Microsoft Office applications including PowerPoint, Word, Excel. Appetite to leverage digital tools (especially AI)
• Experience at BCG or other professional services firm; an Advanced Business degree; or Project Management credentials are beneficial
• Experience with People and HR functions, especially at BCG, is a plus

Who You'll Work With

This role will require interaction with a wide range of stakeholders including our global leadership, system leaders, various functional leadership, etc. You will also work with specialists from the Consulting Team, HR, Finance, IT, and TMO as required for a given project or program

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

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