IT Support Engineer

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customers to provide better digital experiences to more than 18 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

#LI-Hybrid

The IT Support is responsible to ensure the best end user experience possible to all Nexthinkers. You will give on-site support to the Madrid office and make sure IT Operations run smoothly. You will work in a fast-growing team, being part of a fast decision-making process. Your ideas will be welcomed, and you will be supported in the day-to-day challenges you will face. 

Responsibilities 

• Provide 1st and 2nd level Support to all end users with a genuine customer focus spirit 
• Perform hands-on maintenance and support at the workstation level, to include hardware and software technical issue resolution, software installations and upgrades, file backup and restoration activities, and vulnerability mitigation 
• Maintain focus on data security, following compliance requirements, company policies, and industry best practices 
• Help our end user community understand software 
• Administer domain security policies, i.e. account creation, assign access permissions, and OU placement 
• Install and maintain printers, projectors, videoconference systems and other peripheral technology 
• Install and support Remote offices infrastructure 
• Perform other duties as necessary 

• 5+ years as IT Support 
• Very good communication skills and teamwork 
• Good knowledge of Windows/MacOS/Office365 Administration 
• Scripting skills are a plus 
• ITIL certification is a plus 
• Strong customer-oriented attitude and problem-solving skills 
• Strong motivation to learn new concepts and technologies 
• Professional-level English 

We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers' IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.

With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees 'Nexthinkers' and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.

If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you Check what we offer:

• Permanent Contract and a competitive compensation package.
• Amazing centrally located offices near the Bernabeu Stadium.
• Private Health Insurance (Sanitas) and daily meal vouchers of 11 EUR will be entirely covered by us.
• Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding.
•   Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 23 days of holidays we offer) plus 3 company-paid volunteer days.
• Up to 25 EUR per month for a gym subscription.
• Flexible compensation plan for childcare & public transportation.
• Reimbursement of up to 50% of the cost of English & Spanish classes.
• Fresh fruit, cookies, soft drinks and protein shakes at the offie.
•  Regular company and team events like Pizza talks, Team Building activities, Christmas parties, hosting Meetups at the office and more
•   Bonuses for referring successful hires after three months of continuous employment.
• We offer a relocation package to people who are coming from another country.

Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.