Service Coordinator
hace 1 semana
Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accelleron's 3,000 employees are continuously innovating to deliver best-in-class products, services, and solutions that are mission-critical for the energy transition. You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting-edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength.
Mission Statement / Short Description
Accelleron, international turbocharging company, sells both turbocharger spares and maintenance service, the main hub in Spain being in Madrid, reporting to Head of service Station.
Main Accountabilities
- Supports and manages 24 hours service availability / emergency duty
- Coordinates and plans all service/repair jobs together with the customer (applying the DIVISION policies)
- Coordinate the service job with the necessary resource, parts etc.
- Handling of DIVISION internal service job assignments
- Ensure the right technical specifications as per customer requirements
- Ensure that services are carried according to Occupational, Health and Safety (OHS)
and Quality requirements (working instructions)
- Manage the service order process from quotation to invoicing
- Manage the service execution process by using ATURB MOBILE for job planning and data recording incl. finalization
- Ensuring data quality during service execution
- Responsible for the financial performance of the order and customer satisfaction
- Make sure that all necessary data has been registered in the ERP system
(commercial issues)
- Work closely with the Technical Advisor on technical issues (incl. warranty cases)
- Coordinates/communicates with End User Sales regarding customer status
- Give feedback regarding market intelligence to the relevant functions (e.g. business development, sales, etc.)
- Execute maintenance agreements, OPAC
- Follow up on maintenance scheduler information
- Responsible for continuous process improvement
Your Background:
· Education: Bachelor's degree in engineering.
Experience: Less than 2 years of experience ideally within a multinational or matrix organization.
We look forward to receiving your application. If you want to discover more about Accelleron, take another look at our website
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