Onboarding & Solutions Consultant

Genesy AI is a Barcelona-based startup on a mission to revolutionize how B2B sales and prospecting teams operate. Our cutting-edge AI-driven lead generation technology empowers sales teams to focus on what truly matters: selling. By automating manual prospecting, we help optimize workflows, ensuring a predictable and scalable sales pipeline—no wasted time, just results.

After successfully raising €5 million in a landmark seed funding round, we are looking to grow our teams and scale in key markets.

About the role

You'll own the first and most critical phase of the customer journey: turning new customers into confident, active users who reach first value fast.

This is not a "product demo" role. It's a consultative, execution-focused onboarding role at the intersection of outbound strategy, product adoption, and customer success.

• Own customer onboarding end-to-end
  Lead kick-off and onboarding sessions, guiding B2B customers through the implementation of Genesy within their outbound sales process.
• Advise on outbound strategy and execution
  Support customers with ICP definition, list building, campaign structure, and outbound best practices to help them generate pipeline.
• Drive time to first value
  Monitor early usage, identify adoption or integration risks, and proactively unblock customers until they achieve their first meaningful results.
• Build scalable onboarding assets
  Create and improve documentation, guides, and training materials to strengthen our self-serve and scaled onboarding programs.
• Act as a customer feedback loop
  Work closely with Product, Sales, and CS to surface recurring friction, insights, and opportunities to improve the platform and onboarding experience.

About you

• You have a strong understanding of how B2B outbound actually works end to end (ICP → list → campaign → replies → meetings) and can diagnose where it breaks.
• You optimize for speed to first value, not feature adoption. You know how to move customers from setup to real execution fast.
• You're confident leading video calls, guiding decisions, and pushing customers to take action, not just explaining the product.
• You can quickly spot adoption or execution risks and focus on the few actions that will unlock progress fastest.
• Startup mindset: ownership, curiosity, and willingness to learn fast.
• You're fluent in both Spanish and English (C1).
• Based in Barcelona and available to work from the office 5 days/week (with flexibility when needed).

Nice to have

• Experience in SaaS, startups, or fast-growing environments.
• Familiarity with key SaaS metrics: ARR, NRR, Churn.
• Additional languages (Italian or German).

What we offer

Competitive salary tailored to your experience.

 Enticing performance bonuses that you won't see anywhere else.

 Flexible remuneration through Cobee.

 Short Fridays all year round and extra days of vacation for your birthday and Geneversary.

Yearly Work From Home allowance (24 days for Customer Facing functions / 48 days for Product & Engineering and Admin)

Full Work From Anywhere weeks during August & End of the year.

 A discount on a premium gym (with spa access) just a step away.

 Free fresh fruit every day to help you care for your health.

 Free coffee to keep you energized.

 A discount at a beachfront cafe where you can also get daily menu deals.

 Beachfront office so you can work with stunning sea views—an inspiring and energizing workspace.

 Direct beach access to take breaks by the sea and recharge.

 Continuous learning, including but not limited to mentoring, coaching, workshops, and opportunities to attend SaaS conferences.

 Career growth opportunities, as we won't let your dedication and results go unnoticed.

 Team gatherings and celebrations, because we love to build connections and celebrate achievements together.

 A collaborative culture because we foster hard work, teamwork, transparency, and respect, encouraging open communication and a positive environment where your voice matters.

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If you're not sure you meet 100% of the requirements — we still want to hear from you.
Research shows that candidates from underrepresented groups often self-select out even when they're a strong match. If this role excites you and you believe you can have an impact at Genesy, we encourage you to apply.