Senior Global People Operations Generalist

At Goodnotes, we believe that every individual holds untapped potential waiting to be unleashed. By reimagining the way we interact with information, we're merging human creativity with the breakthrough capabilities of AI. Our renewed vision and mission drive us to create the best medium for human and AI collaboration, empowering users to explore new dimensions of productivity, creativity, and learning. Join us on this journey as we transform digital note-taking into an inspiring and innovative experience.

Our Values:

Dream big
—Be visionary, strategic, and open to innovation
Build great things
—Work in service of our users, always improving and pushing higher
Operate like an owner
—Take responsibility with bold decision-making and bias for action
Win like a sports team
—Be trusting and collaborative while empowering others
Learn and grow fast
—Never stop learning and iterate fast
Share our passion
—Share ideas and practice enthusiasm and joy
Be user obsessed
—Empathetic, inquisitive, practical

About the Team

As Goodnotes continues its incredible growth journey, we're excited to introduce a pivotal new role on our People Operations team: Senior People Operations Generalist. This role is designed to support our rapid expansion, ensuring our People Operations function scales alongside the company while nurturing the personal and professional development of our team members. Join us in shaping the future of how we empower and support our extraordinary people

About the Role

As a Senior People Operations Generalist, you'll be instrumental in crafting an outstanding employee experience for our Spanish and EMEA based teams. Your responsibilities will span key areas such as onboarding, offboarding, and employee relations, all while ensuring our processes are efficient, scalable, and people-focused.

Beyond operational excellence, you'll play a collaborative role within the team - collaborating with colleagues, driving meaningful improvements, and championing a culture of compliance, innovation, and growth. Together, we'll build a People Operations function that sets the standard for excellence in supporting a globally diverse workforce.

This role will either be based in London or Spain, with occasional travel between Spain and London depending on business needs.

Key Responsibilities:

• Seamless Onboarding & Offboarding: Provide a positive and professional experience for new hires and departing employees alike. Streamline onboarding processes, conduct exit interviews, manage compliance requirements, and ensure accurate and thorough documentation throughout the employee lifecycle.
• Trusted Advisor: Manage employee relations cases with empathy and expertise, addressing performance concerns, grievances, and other incidents. Deliver thoughtful recommendations aligned with regional regulations. Work closely with Legal, Finance, and other cross-functional teams to ensure a consistent and aligned people experience across regions.
• Compliance Advocate: Stay ahead of employment laws and best practices in Spain, and other EMEA regions to ensure our policies are always compliant and forward-thinking.
• Elevate Employee Experience: Continuously improve employee satisfaction by fostering proactive communication, resolving issues effectively, and implementing thoughtful policies. Partner with the Workplace Experience team to ensure a thoughtful employee experience both in person and virtually across our EMEA locations.

What You'll Bring:

• Proven Expertise: 5+ years of experience in People Operations with a strong focus on Spain and EMEA.
• Exceptional Attention to Detail: Demonstrates precision and accuracy in managing compliance, onboarding, and documentation processes.
• Process Innovator: Exceptional ability to design, streamline, and manage efficient workflows that scale.
• Regional Expertise: A deep understanding of employment laws and best practices across Spain and EMEA.
• Empathetic Communicator: Outstanding interpersonal skills to handle sensitive situations with professionalism and care.
• Problem Solver: A resourceful and proactive approach to resolving challenges quickly and effectively.

Nice to Have:

• Tech-Savvy: Experience with Workday or similar HRIS platforms, especially if you've been part of migration or implementation projects.
• Transform Processes: Design, implement, and optimize workflows for onboarding, offboarding, and incident management to support our ambitious goals and fast-paced growth.

The interview process:

• An introductory call with someone from our talent acquisition team. They want to hear more about your background, what you are looking for, and why you'd like to join Goodnotes
• Take home assignment
• A call with People Ops team members to discuss your background more in detail
• A call with the Hiring Manager to dig deeper into your skillset for this role
• Panel Interview with a couple of cross functional team members.
• AI Literacy Interview

What's in it for you:

• Meaningful equity in a profitable tech-startup
• Budget for things like noise-cancelling headphones, setting up your home office, personal development, professional training, and health & wellness
• Sponsored visits to our HK/London office every 2 years
• Company-wide annual offsite
• Flexible working hours and location
• Medical insurance for you and your dependents

Note: Employment is contingent upon successful completion of background checks, including verification of employment, education, and criminal records.

By submitting your application, you acknowledge that you have read and understood our Candidate Privacy Notice, which provides important information about the data we collect during the application process. You can find it here. 

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