Site Operations Manager

At our new automated cold store in Noblejas, you will lead end-to-end site operations — managing inbound and outbound flows, customer service, transport coordination, and workforce planning. As Site Operations Manager, you will build and guide a high-performance team while ensuring safety, quality, and efficiency every day. You will work closely with cross-functional colleagues across our global network and play a key role in launching and shaping NewCold's first site in Spain.

What will you do?

• Operational Leadership – lead daily site operations, ensuring alignment with customer requirements, performance targets, and compliance standards.
• Operational Planning – drive medium- and long-term planning, including volume forecasting, labor modelling, automation readiness, and contingency planning.
• Budget Ownership – manage the site's operational budget, analyze variances, and deliver clear, data-driven recovery actions.
• Performance & Efficiency – Achieve KPIs, SLAs, and cost targets. Identify performance gaps and implement focused improvement actions.
• Safety & Compliance – Ensure a best-in-class safety culture and maintain strong food safety (BRC), legal, and regulatory compliance. Lead audits and risk mitigation.
• People Leadership – Build, lead, and develop a multidisciplinary team (Operations, Stock Control, Customer Service, IT, Maintenance) with strong recruitment, coaching, succession, and performance management.
• Stakeholder & Client Engagement – Maintain effective relationships with customers, partners, authorities, and staffing agencies.
• Continuous Improvement – Deploy Lean methodologies to enhance service, cost, quality, and safety outcomes.
• Cross-Functional Collaboration – Partner closely with Engineering, IT, HR, Finance, QSHE, Transport, and Customer teams to enable seamless operations.
• Change & Project Delivery – Support and lead operational transformation, system implementations, and onboarding of new processes and customers.
• Performance Reporting – Provide transparent operational updates, risk assessments, and improvement plans to senior leadership.
• Technology & Data Excellence – Leverage WMS, labor planning tools, and performance dashboards (e.g., Power BI) to drive data-led decisions and automation performance.

Experience and qualifications:

• Automation-savvy operations leader – with experience in high-automation or AS/RS warehouse environments and strong understanding of WMS/WCS and data tools (e.g., Power BI).
• Greenfield & scale-up experience – proven ability to lead through construction, commissioning, ramp-up, and stabilization in a new-site environment.
• P&L and performance ownership – comfortable managing operational budgets, productivity levers, and financial KPIs to ensure efficient, profitable site performance.
• People builder & culture shaper – skilled at hiring, developing, and leading multidisciplinary teams, fostering accountability, safety, and continuous improvement.
• Hands-on & analytical – able to operate strategically while staying close to operations, using data to drive decision-making and problem-solving.
• Resilient, adaptable, and growth-driven – thrives in a fast-growth, technology-driven environment with evolving priorities.
• Language skills – fluent in Spanish and English .

Please note the exact location of the project is Noblejas, Toledo.

You are kindly asked to apply with your CV in English.