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Medical Information and Adverse Event Intake Specialist with Dutch, English and additional language
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- Provide phone support to health care professionals and consumers regarding adverse events, product quality complaints, medical inquiries, product support, and other needs as required. This does NOT include commercial sales support.
- Receive, triage, review and process Lifecycle safety operational data. Perform data entry for tracking and Lifecycle safety databases, coding relevant medical terminology, writing descriptive narratives, generating queries pertinent to the case, performing quality control, assisting with reconciliation, driving case closure, coordinating translations.
- Receive and document incoming telephone calls or emails from investigative sites or other sources reporting safety data.
- Build a positive, collaborative team environment with Lifecycle safety team members, lead by example, provide training and mentoring for less experienced team members and operations staff.
- Establish and maintain effective team project service operations communications
- Liaise with Project Manager by proactively identifying issues and proposing solutions
- Participate in training across Lifecycle safety process service offerings, participate in working groups as applicable in implementation of new initiatives
- Life Sciences Degree
- Excellent written and verbal skills in Dutch, English and either Norwegian or Arabic (minimum C1)
- Willingness and aptitude to learn new skills across our Lifecycle Safety service lines.
- Excellent attention to detail and accuracy maintaining consistently high-quality standards.
- Excellent organizational skills and time management skills.
- Ability to establish and maintain effective working relationships with coworkers, managers and clients.
- Ability to work effectively on multiple projects simultaneously, organize own workload and effectively manage competing priorities.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more
