Job Description
You will be responsible for onboarding and renewing clients, handling all necessary paperwork efficiently. Administrative tasks include issuing accurate quotes, uploading audit reports for technical review, and supporting the certification process, including issuing certificates and managing client communication on turnaround times. Additionally, assist with debt collection efforts and other tasks as needed to ensure smooth operations.

Responsibilities

• Working closely with new and existing clients to onboard or renew them, taking care of the necessary paperwork.
• Issuing quotes to clients quickly and accurately, ensuring that the company meets the target profit margin requirement.
• Upload audit reports correctly for technical review.
• Working closely with colleagues to speed up the certification process.
• Issuing certificates to clients, as well as communicating with clients regarding the expected TAT of their certificates.
• Assisting with debt collection activities and other tasks, as needed.

Qualifications

• 3 Years of experience in customer service or administrative roles.
• Proficient in Spanish and English (written and spoken).
• Efficient and effective communication skills.
• Problem solving skills.
• Proactive attitude.
• High attention to detail.
• Flexible and adaptable approach.
• A positive, can-do attitude.
• Ability to empathize with colleagues and clients.
• Assisting to miscellaneous admin task as these arise
• This is a hybrid role once training has been fully completed. Training to be done on-site (Almeria)