Senior Consultant

RateGain is a leading provider of AI-powered revenue management and distribution software for the travel and hospitality industry. We are looking for an experienced and motivated professional to take on a pivotal and expanded role as a Senior Consultant Web Application - Digital Operations. This position requires a robust blend of technical leadership, team management, product strategy, and specialized knowledge in data privacy (GDPR) and web tracking, focusing on both our Managed Website Services (MWS) and our Consent Management offerings.

Key Responsibilities
As the Senior Consultant, you will be the driving force behind two areas: the Managed Website Services (MWS) department and the Consent Management product line.

• Team Leadership & Operations (MWS)
• Team Leadership: Serve as the hands-on Team Lead for the 3-person MWS department.
• Task Prioritization & Management: Manage and prioritize the team's workload.
• Platform Expertise: Oversee the team's utilization of our primary website builder tool, Sitejet.
• Process Excellence: Define, document, and manage all operational processes and projects within the department, utilizing tools like Jira and Confluence.
• Team Well-being: Actively foster a positive, supportive, and productive team environment, ensuring the professional development and well-being of all team members.
• Consent Management Product Owner & Implementation
• Product Ownership: Act as the Product Owner for the company's Consent Management offering.
• Compliance Expertise: Maintain up-to-date knowledge of current GDPR laws and ensure product adherence and compliance.
• Setup & Support: Implementation of the setup and ongoing support for the Consent Management Provider (CMP) across client properties.
• Product Development: Drive the further development of the Consent Management product, including feature definition and compliance enhancements.
• Web Tracking Implementation: Implement and manage client conversion tracking and other scripts by leveraging expertise in tracking scripts and Google Tag Manager (GTM).
• Product Strategy & Commercial Management
• MWS Product Owner: Drive the strategic development of the MWS product, including launching new features and new templates.
• Pricing & Financial Control: Develop, review, and control the pricing model and manage the invoicing process for both the MWS offering and the Consent Management product.
• KPI Reporting: Prepare and report on the most relevant Key Performance Indicators (KPIs) for both the MWS department and the Consent Management product.
• Stakeholder Management
• Internal Contact: Serve as the key contact person for internal stakeholders, including Sales, Marketing, and Account Management.
• Offer Creation: Collaborate with Sales to create competitive service offers and pricing proposals.
• Client Support Escalation: Provide expert assistance and support to Account Managers in resolving complex or escalated customer-facing issues related to both websites and consent/tracking.

What You Bring To The Team

• Proven experience in a leadership or senior consulting role within digital services or web operations.
• Strong background in Product Ownership or management for digital products.
• Mandatory expertise in Google Tag Manager (GTM) and implementing various tracking scripts.
• Deep knowledge of GDPR and experience acting as the Product Owner for a Consent Management/CMP solution.
• Demonstrated ability to lead, mentor, and motivate a small technical team.
• Proficiency in project management and documentation tools (Jira and Confluence).
• Exceptional communication and stakeholder management skills.
• Fluency in English (written and spoken) is required. Spanish language skills are a significant advantage.

Why Join RateGain?
At RateGain, you will be part of a dynamic, global organization that is transforming the travel industry. You will have the autonomy to shape the future of key service offerings and ensure our clients operate with the highest standards of web performance and data compliance. We offer a competitive salary, excellent benefits, and a culture of continuous learning and growth.

We are proud to be an equal opportunity employer and are committed to providing a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals, regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.