Customer Service Representative with French, Spanish and English
hace 2 semanas
CPM International is a global leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, we provide multilingual support tailored to diverse markets. We celebrate diversity and foster an inclusive workplace where you can be your authentic self.
About the RoleWe're seeking talented customer service professionals to join our dynamic team. As a Customer Support Agent, you'll play a vital role in delivering exceptional customer experiences across multiple brands.
What's your Mission?- Customer Support: Handle inbound customer inquiries via phone, email, and social media.
- Communicate Effectively: Communicate clearly, concisely, and professionally with customers and members to ensure high levels of satisfaction.
- Problem-Solving: Efficiently resolve customer issues and complaints.
- Product Knowledge: Develop a deep understanding of our products and services.
- Brand Advocacy: Promote our brand values and maintain a positive brand image.
- Maintain Accurate Records: Ensure the accuracy and up-to-date status within the Salesforce CRM.
- Communicate Effectively: Communicate clearly, concisely, and professionally with customers and members to ensure high levels of satisfaction.
- Fluency in French & Spanish: Demonstrated excellence in written and spoken French & Spanish, including exceptional grammar and spelling.
- Strong English Proficiency: Fluency in both written and spoken English.
- Customer-Centric Approach: Positive, enthusiastic, and friendly demeanour with strong interpersonal and communication skills.
- Interpersonal Skills: Strong listening, influencing, and negotiation skills.
- Resilience and Adaptability: Ability to perform effectively under pressure, think quickly, and resolve challenging situations.
- Customer Service Excellence: Proven ability to handle customer complaints and difficult situations with professionalism and empathy.
- Start Date: March 2026
- Hours: 30 hours/week
- Work Schedule: Monday to Friday 9am to 6pm
- Salary: €20,000.00 per year + performance bonus
- Holidays: 24 calendar holidays
- Work Model: Hybrid - 6 days per month at the office
- Training: 2 weeks of training
- Office Location: Barcelona (La Sagrera)
- Career Growth: Ongoing training and development.
- Well-being Support: Confidential counselling and resources.
- Perks & Discounts: Exclusive offers and rewards.
- Health Benefits: Discounted health insurance.
- Skill Development: LinkedIn learning and certifications.
- Referral Program: Bring a friend and get a referral bonus.
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Barcelona, Barcelona, España CPM International Contact Centre A tiempo completoWho We AreCPM International is a global leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, we provide multilingual support tailored to diverse markets. We celebrate diversity and foster an inclusive workplace where you can be your authentic self.About the RoleWe're seeking talented customer service...
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Barcelona, Barcelona, España CPM International A tiempo completoWho We Are CPM International is a global leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, we provide multilingual support tailored to diverse markets. We celebrate diversity and foster an inclusive workplace where you can be your authentic self. About the Role We're seeking talented customer service...
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Customer Service Representative with French and English
hace 2 semanas
Barcelona, Barcelona, España CPM International Contact Centre A tiempo completoWho We AreCPM International is a global leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, we provide multilingual support tailored to diverse markets. We celebrate diversity and foster an inclusive workplace where you can be your authentic self.About the RoleWe're seeking talented customer service...
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Customer Service Representative with French and English
hace 2 semanas
Barcelona, Barcelona, España CPM International A tiempo completoWho We Are CPM International is a global leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, we provide multilingual support tailored to diverse markets. We celebrate diversity and foster an inclusive workplace where you can be your authentic self. About the Role We're seeking talented customer service...
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Barcelona, Barcelona, España CPM International A tiempo completoCPM International is a global leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, we provide multilingual support tailored to diverse markets. We celebrate diversity and foster an inclusive workplace where you can be your authentic self. Our client: Is a global leader in household and healthcare...
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Barcelona, Barcelona, España Coty A tiempo completoLocation: Barcelona, SpainThe Customer Service Representative is the primary contact for customers, providing outstanding support and resolving inquiries with efficiency and professionalism. In this role, you will address a variety of customer needs, such as providing product information, troubleshooting issues, and managing service requests, all while...
