Administrative Billing Associate

About us:

goFLUENT is fundamentally disrupting the language learning market around the world, helping companies design a global digital training strategy for their employees.

We are a mission-driven SaaS company that believes passionately in the right of every employee to have an equal opportunity to achieve success in the workplace, regardless of their native language. We are part of a truly global company with 1000+ employees around the world.

Join us, and feel a sense of purpose in your work every day

Job description:

If you're taking your first professional steps and want to grow in an international environment, this opportunity is for you. We're looking for young talent and junior profiles—preferably with a background in Business Administration, Accounting, or related fields—who enjoy administrative work, organization, and collaborating with different teams. This role will allow you to learn, grow, and make a real impact from day one and thrive.

Do you excel in teamwork, communication, and analytical problem-solving? Join our team as a Administrative Billing Associate in our Madrid office and play a key role in connecting our clients with our innovative language training solutions.

Key responsibilities:

• Oversee the registration and implementation of our language training solutions for our clients' learners, working closely with the Customer Success, Registration, and Group Lessons Teams to ensure client needs are met.
• Manage changes during the training period, such as credit transfers and deadline extensions, and serve as the primary point of contact for requests from clients or other internal teams.
• Alert the Customer Success/Account Executive about any significant issues or client needs that arise.
• Generate and share administrative reports for internal teams, and provide insights to the Learning Consultant team to boost learner engagement.
• Validate pre-invoices bi-weekly, send them via email or other requested channels, and follow up on unpaid invoices through email and phone.

Why you'll love this job:

• Detail-Oriented Work: If you have a keen eye for detail and thoroughness, this role is perfect for you.
• Team Collaboration: Be part of a dedicated team that values collaboration and support.
• Tech-Savvy Work: Use your proficiency with Office (especially Excel) and/or GSuite (particularly Google Sheets) to streamline processes and improve efficiency.
• Analytical Problem-Solving: Apply your strong analytical and problem-solving skills to anticipate potential issues and find effective solutions.

What we're looking for:

• Must be currently living in Madrid and available to work from the office 4 times per week.
• + 1 year of proven experience in administrative services (we are open to junior profiles)
• Fluent in Spanish, both written and spoken.
• Must be able to communicate in English as well.
• Strong team collaboration and communication skills.
• Exceptional problem-solving skills and the ability to anticipate potential issues.

What we offer:

• Dynamic, startup-like experience within the security of a fast-growing, 25-year old Swiss-based company.
• Learn from top executives and visionaries in the learning and language market.
• The experience of joining an innovative organization with an international, vibrant working environment.
• Full on-boarding and fast ramp mentoring program leading candidates to success.
• World-class learning experience by being a goFLUENT learner. Learn from one of our 18 business languages
• Our schedule includes early Friday afternoons and a reduced working day during the summer.
• Ability to work from any of our 20+ offices around the world.
• Exciting team-building events.

Eager to learn more, watch our video to discover goFLUENT in the words of our people worldwide: 

#LI-Onsite