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Order Management Associate

hace 2 días

Madrid, Madrid, España Hexagon Asset Lifecycle Intelligence A tiempo completo

Overview
Hexagon's Asset Lifecycle Intelligence division (Hexagon) is seeking an Order Management Associate to serve as the first point of contact for customers, ensuring prompt and professional handling of all inquiries and issues. This role involves close collaboration with the sales team, supporting their activities and maintaining accurate records and documentation. The ideal candidate will manage internal administrative processes efficiently and oversee customer assets to ensure data accuracy and smooth operations.

Responsibilities

  • Manage and process customer orders in compliance with company policies and

procedures

  • Enter order data into the company's accounting/ERP system with accuracy and

timeliness. Verify pricing, quantities, and terms in line with established business rules.

  • Coordinates with departments regarding the order status, customer deliveries, and

software licensing.

  • Invoice and support asset management by maintaining accurate customer records and

documentation.

  • Maintains detailed and accurate sales records to show evidence of compliance to audit

requirements associated with tasks.

  • Handle client communication, ensuring a professional and customer-oriented approach.
  • Assist the accounting team by preparing documentation, meeting deadlines, and

supporting accurate reporting.

  • Resolve customer administrative issues, perform fact-checking, and investigate

discrepancies.

  • Manage administrative workflows in coordination with other team members to ensure

smooth daily operations.

  • Support scheduling of tasks and proactively work to meet departmental deadlines.
  • Assist with basic reconciliation tasks and gather accounting information as needed.

Key Skills / Experience

  • Minimum of 3 years of experience in a similar role, preferably in administrative support,

customer service, or sales assistance.

  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with

CRM systems (e.g., Salesforce) is a strong advantage.

  • Experienced in managing administrative operations, including document organization,

record keeping, and filing systems.

  • Skilled in coordinating between departments and operational units to resolve daily

administrative and operational issues.

  • Fluency in English & French communication (verbal and written).
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and

familiarity with CRM systems (e.g., Salesforce) is a strong advantage Strong

organizational and multitasking abilities

  • Able to meet tight deadlines
  • Team-oriented with the ability to work independently
  • Detail-oriented, accurate, and efficient
  • Strong problem-solving skills
  • Positive and self-motivated

Education / Qualifications
We are seeking a highly motivated and service-oriented individual with a solid background in administrative support, customer service or sales coordination. Degree in Business Administration, Office management, Communications or related field is preferred.

About Hexagon
Hexagon is the global leader in enterprise software, empowering organizations to build a safer, more sustainable and efficient future. We transform complex data into actionable insights that drive smarter decisions, modernize operations and accelerate digital maturity across industries that matter most — public safety, defense, transportation, government, industrial facilities and physical security.

Hexagon (Nasdaq Stockholm: HEXA B) has approximately 24,800 employees in 50 countries and net sales of approximately 5.4bn EUR. Learn more at

Why work for Hexagon?
At Hexagon, if you can see it, you can do it. Hexagon puts their trust in you so that you can bring your ideas to life. We have emerged as one of the most engaged and enabled workplaces*. We are committed to creating an environment that is truly supportive by providing the resources you need to fully support your ambitions, no matter who you are or where you are in the world.

  • In the recently concluded workplace effectiveness survey by Korn Ferry, a global HR advisory firm, Hexagon, has emerged as one of the most Engaged and Enabled workplaces, when compared to similar organizations that Korn Ferry partners with.

Everyone is welcome
At Hexagon, we believe that diverse and inclusive teams are critical to the success of our people and our business. Everyone is welcome—as an inclusive workplace, we do not discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all.

Respect is the cornerstone of how we operate, so speak up and be yourself. You are valued here.