Front Desk Representative

hace 4 semanas

Lora del Río, Sevilla, España Grupo Ixte A tiempo completo


Job Overview

We are looking for Cabin Crew member who is capable of making a flight experience pleasant for our guests. You will be responsible to take initiatives, work autonomously and team up with associates so as to enable travelers to make the most of their time abroad. Your main objective is to anchor our financial improvement by setting up our organization as an astute and reliable host.

If you are energetic and excited about traveling, and if you adore improving others' travel experiences, you will love this job. Apply now to get hired

We are looking for a skilled and pleasant Front Desk Representative for our office. Your role is to welcome customers with a friendly gesture, represent our company and respond to all the queries the customers may have. You are responsible to note down the customer complaints and answering the calls. A pleasant personality and customer oriented approach are the key requirements for this post.

If you think you are proficient for this job then do send in your application.


Responsibilities
  • Comprehend the obligations of your appointed position amid flight and act your best by helping the passengers.
  • Make sure that passengers are satisfied by assisting them and answering their inquiries.
  • Verify lodge before take-off to guarantee compliance for safety controls.
  • Offer food and beverages to the passengers during flight.
  • Provide "safety" introduction in an organized way.
  • Screen the cabin frequently for the whole span of the flight.
  • Cling to build controls and systems.
  • Be patient and offer help to travelers in case of any crisis.
  • Provide specific attention to travelers with exceptional needs (kids, disabled, senior citizens and so on).
  • Formulate precise reports concerning any critical happenings or issues.
  • Keep the front desk clean and tidy.
  • Ensure all the necessary stationery and the necessary forms are available.
  • Note customer complaints and answer their queries.
  • Explain company's policies and procedures to the customers.
  • Welcome the customers in a friendly manner.
  • Attend calls and messages and redirect them to the respective departments when needed.
  • Receive and forward mails and official documents to the concerned officials. Ensure that you keep record of the documents sent and received.
  • Maintain the attendance register.
  • Keep the record and files updated
  • Monitor the daily inventory cost and note it down on designated ledgers.
  • Manage extra work such as bookings, reservations etc.

Requirements
  • High School diploma in Hospitality or relevant field.
  • Proven 2+ year experience as a Cabin Crew or relevant position.
  • Knowledge of additional languages and traveling experience is a plus.
  • Professional Certification of Cabin Crew (CCCM).
  • Good oral and written communication skills.
  • Customer oriented, problem solver and cool tempered.
  • Outstanding interpersonal, presentation and time management skills.
  • High school diploma or any other qualification.
  • Experience in working as a Front Desk Representative.
  • Proficient in MS Office.
  • Excellent communication and interpersonal skills.
  • Customer oriented approach and pleasant personality.
  • Knowledge of using fax machines and printers.
  • Excellent bookkeeping ability.

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