Social Media

Established in 2004, OLIVER is the world's first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. 

As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. 

Role:  Social Media & Community Manager, Fluent in Spanish & Portuguese (Part-time)

Location:  Madrid, Spain (Office presence expected at minimum 1 day per week)

As the Social Media & Community Manager, you'll be the voice behind some of the UK and Europe's most loved nostalgic brands - the household names people have grown up with and still reach for today. From shaping the online personality of brands to sparking conversations that bring fans together, you'll play a key role in keeping our communities thriving. You'll manage day-to-day engagement across our social channels: jumping into real-time conversations, responding to fans and turning followers into brand advocates. Collaborating with creators and influencers, you'll help ensure our content feels fresh, authentic and true to our brand values across every market. If you love being at the heart of what's trending, know how to turn comments into conversations, and want to champion brands that people genuinely love - this is your moment to make your mark.  

• You're passionate about creating conversations and building communities that matter. 
• You thrive on the buzz of real-time engagement and love jumping into conversations, trends and viral moments with confidence and creativity. 
• You're excited by the opportunity to work across multiple brands and markets, adapting tone and messaging for cultural relevance. 
• You enjoy collaborating with strategists, content creators, and influencer managers make sure every campaign feels cohesive, social-first and culturally relevant" . 
• You're proactive, empathetic, and always looking for ways to enhance the customer experience. 
• Monitor and respond to comments, messages, and mentions across social platforms across social platforms, being the authentic voice that the community recognise and trust. 
• Foster positive conversations and manage brand reputation through timely, authentic responses. 
• Escalate sensitive issues to relevant teams and ensure resolution. 
• Ideate and develop social-first content that taps into cultural moments, trending formats and community insights 
• Collaborate with content creators and social strategists to align community engagement with campaign objectives. 
• Identify user-generated content opportunities and amplify brand advocates. 
• Track conversations and emerging trends to inform content and engagement strategies. 
• Provide feedback on audience sentiment and engagement patterns to optimise campaigns. 
• Explore AI tools for automated responses and sentiment analysis while maintaining human authenticity. 
• Use predictive analytics to anticipate community needs and engagement opportunities. 

• 2–4 years of experience in community management or social media roles, ideally within FMCG or multi-brand environments. 
• Proficiency in English, Spanish and Portuguese is required since we operate globally.
• Strong knowledge of social platforms, engagement best practices, and brand safety guidelines. 
• Familiarity with social listening tools and AI-driven engagement solutions. 
• Excellent written communication skills and ability to adapt tone across brands and markets. 
• Strong organisational skills and ability to manage multiple conversations simultaneously. 
• Experience working across multiple regions and understanding cultural nuances.
• Ability to collaborate effectively with creative, influencer, and performance teams.
• Please be aware that this position is part-time only (50%)

Req ID: 15009
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Our values shape everything we do: 

Be Ambitious to succeed   

Be Imaginative to push the boundaries of what's possible   

Be Inspirational to do groundbreaking work   

Be always learning and listening to understand   

Be Results-focused  to exceed expectations   

Be actively pro-inclusive and anti-racist across our community, clients and creations   
 

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.   

 OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.