Collection Specialist

As a Collections Specialist, you will perform any task related to maximizing collections and minimizing bad debt risk.

Key Responsibilities

• Reviewing open accounts for collection efforts

• Conduct collection calls to collect Accounts Receivables

• Mail correspondence to customers to encourage payment of overdue receivables

• Negotiate customer disputes to resolution and documents root cause

• Develop relationships with internal/external customers

• Maintain accurate collection files

• Identify issues attributing to account delinquency and discuss them with the Credit Manager

• Review and monitor assigned accounts and all applicable collection reports

• Provide timely follow-up on payment arrangements

• Participate in process improvement projects, and support other management directives as prescribed

Qualifications

• Have a native level of Dutch and French, be fluent in English and Spanish.

• Effective business writing and professional communication skills

• Demonstrated effective customer service skills, preferably 1-2 years' experience in collections, including interaction with a large customer base

• Strong communication, problem solving and analytical skills

• Accounts Receivable knowledge/experience is a plus

• Detail oriented

• Knowledge of bank products/payment methods including Letters of Credit, bank guarantees, direct debits, credit cards, Bill of Exchange, Drafts, RIBA, Checks

• Assertive and able to negotiate with business sales reps and interface with senior management

About us:

Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company.. To learn more, visit and follow @ PPG on Twitter.

The PPG Way

Every single day at PPG:

We partner with customers to create mutual value.

We are insightful, dedicated and proactive. We have intimate knowledge of the market and our customers. We focus on practical solutions that make a difference.

We are "One PPG" to the world.

We are better and stronger together. We leverage our scale to reach new markets and introduce innovative technologies as we differentiate and disrupt our markets.

We trust our people every day, in every way.

We enable and empower our people to make the right decisions. We are inclusive, transparent and respectful. Our feedback is clear and actionable.

We make it happen.

We have a passion for winning. We achieve. We deliver with discipline and integrity. We bring our best energy to our work. We decide and act intelligently and quickly.

We run it like we own it.

We respect one another by being responsible and accountable. We always act in the best interest of our company, customers, shareholders and our communities.

We do better today than yesterday – everyday.

We continuously learn. We develop our people to grow our businesses.

PPG Way: (Click here to learn more about the PPG Way)

PPG vision:

We are One PPG:

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email

PPG values your feedback on our recruiting process. We encourage you to visit and provide feedback on the process, so that we can do better today than yesterday.

Benefits will be discussed with you by your recruiter during the hiring process.

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. 
 
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.