Rostering Officer

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Job Summary

MSS Security is seeking an experienced Rostering Coordinator – Major Events to support high-volume rostering for summer major events and a new events contract. This role is critical in coordinating large-scale resourcing to ensure continuity of service delivery, operational efficiency, and high-quality outcomes during peak event periods.

About the Role

This is an initial 3-month position created to support increased operational

demand across major summer events and a new major events contract.

You will work closely with the Major Events team in a fast-paced, deadline-driven environment where accuracy, responsiveness and strong rostering capability are critical to success.

Job Description (Key Responsibilities)

• Coordinate and manage large-scale rostering for major events and event-based contracts

• Support resourcing for summer major events and new contract

• Maintain and update rosters in Rolecall (or equivalent system)

• Monitor coverage for leave, vacancies and unplanned absences

• Liaise with Operations and Major Events stakeholders to ensure staffing requirements are met

• Support optimisation of rosters to balance service delivery and cost efficiency

• Assist with reporting on overtime, roster variances and coverage gaps

• Ensure accurate staffing data, including licence and training compliance

• Support continuity of service during high-volume and time-critical periods

• Flexibility to work additional hours is essential, including potentially on weekends 

Skills & Experience

Essential:

• Demonstrated experience in rostering large staffing groups, with short notice changes

• Strong understanding of workforce coordination and resourcing

• Experience using rostering systems (e.g. Rolecall or similar)

• High attention to detail and strong organisational skills

• Ability to work under pressure in a fast-paced operational environment

• Strong communication and stakeholder coordination skills

• Full Australian working rights

Desirable:

• Experience supporting major events or high-volume operations

• Experience in security, events, facilities or similar service-based industries

• Understanding of operational cost drivers (overtime, leave and coverage optimisation)

Master Licence Number: S

MSS Security is an Equal Opportunity Employer, valuing the unique backgrounds, experiences, and contributions of each person We encourage and celebrate diversity.

We are proud to:

• be certified by the Workplace Gender Equality Agency,

• be a partner and supporter of Veterans employment and honoured to have an endorsed INNOVATE Reconciliation Action Plan.

Click APPLY to complete your application and you will be prompted to answer a few simple questions and upload your CV.

Thanks for taking the time to consider MSS as a future employer and we look forward to hearing from you.