Housekeeping Assistant Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Resort Mallorca at Formentor, perched on the spectacular Formentor Peninsula and surrounded by panoramic views of the Mediterranean and the stunning landscape, first opened its doors in August 2024 following an extensive restoration and renovation of the historic property, originally inaugurated in 1929 on a vast private estate. After its successful debut, the resort will reopen to guests in March 2025, reaffirming its status as a unique destination of luxury and elegance on the island.

About the role

The Housekeeping Assistant Manager supports the Housekeeping Manager in overseeing the daily operations of the housekeeping department to ensure a clean, safe, and pleasant environment for guests and staff. This role involves supervising and training housekeeping staff, managing schedules, maintaining quality standards, and addressing guest needs promptly. The Assistant Manager plays a key role in maintaining departmental efficiency, controlling costs, and upholding company policies and health and safety regulations.

What you will do

Maintain harmonious and professional relationship with all departments. Comply with and enforce Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. Must have strong interpersonal skills and be able to relate to all levels of staff. Conduct ongoing training with existing staff and ensure that new staff is certified as required. Monitor and ensure that the Housekeeping staff performs their job functions to the hotel's expected level of service. Assists with responsibilities and duties in the absence or heavy volume in the areas of Public Attendants, Room Attendants and House person. Assist in other areas of the department as needed. Manages a team of Room Attendants, House Person, Public Attendants responsible for the cleaning and upkeep of a specific area of the hotel. In the absence of the Director of Housekeeping, to be responsible for the smooth running and operation of the Housekeeping Department and all related areas. To deal efficiently with all Housekeeping personnel including vendor. Schedules work to be done daily, collects room and floor status sheets for assigned work areas. Monitors each Room Attendant's daily progress. Inspects completed rooms to assure that all standards have been met. Assign designated guest room master keys to assigned staff. Maintain accurate record of such and ensure security if keys. Monitors the performance of House person. Assures that there are sufficient supplies on the guest floors. Checks cleanliness of guest corridors, stairwells, elevators and Linen Rooms. Inspect VIP rooms and ensure all amenities to be placed correctly. Inspect all public and back of house areas cleaned on a regular basis to help insure maintenance of standards. Monitors and maintain cleanliness and working conditions of equipment and supplies. Perform any additional duties as assigned by the Director of Housekeeping.

What you bring

Proven ability to maintain harmonious and professional relationships across all departments, fostering teamwork and effective communication. Strong commitment to uphold and enforce company policies and standards of conduct, ensuring a respectful and compliant work environment. Excellent interpersonal skills, with the ability to relate to and motivate staff at all levels, creating a positive and productive workplace culture. Experience in training and certifying housekeeping staff, continuously developing team skills to meet service excellence standards. Demonstrated capability to monitor and ensure high-quality performance from housekeeping staff, consistently meeting the hotel's service expectations. Flexibility and hands-on approach to assist with various departmental roles such as Public Attendants, Room Attendants, and House Person during busy periods or staff shortages. Strong team management skills, overseeing cleaning operations for assigned areas, including scheduling, progress monitoring, and quality inspections. Ability to manage departmental operations smoothly in the absence of senior leadership, maintaining service continuity and operational efficiency. Skilled in vendor coordination and personnel management to ensure seamless housekeeping services. Detail-oriented with a focus on security and accountability, particularly regarding the handling and control of guest room master keys. Vigilant in maintaining cleanliness and organization of guest floors, corridors, stairwells, elevators, linen rooms, and public areas to uphold hotel standards. Experience inspecting VIP rooms and ensuring proper placement of amenities to deliver exceptional guest experiences. Knowledge of equipment and supply maintenance, ensuring all tools and resources are in optimal working condition. Willingness to perform additional duties as required, demonstrating flexibility and dedication to departmental success. Candidates must hold a valid work permit that allows them to work legally in Spain. Applications from individuals who do not meet this requirement cannot be considered.

Work Experience: 2 Years

Degree : Professional /Technician

Languages : Spanish / English

Language Ability : High

What we offer: 

Competitive Salary, wages, and a comprehensive benefits package. Excellent Training and Development opportunities. Complimentary Accommodation at other Four Seasons Hotels and Resorts. Complimentary Dry Cleaning for Employee Uniforms. Complimentary Employee Meals. Discounts at our hotel restaurants. Discounts on local services. Possibility of accommodation and transportation to work (at a reduced cost).

Schedule & Hours: Seasonal contract, full Time, 40 hours per week, with consecutive and rotating shifts (including early mornings, days, evenings and weekends).

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