field service engineer
hace 2 semanas
Importante empresa europea dedicada a la producción y comercialización de equipos de diagnóstico in-vitro, con I+D propio, precisa incorporar a su equipo de MADRID:
FIELD SERVICE ENGINEER
(Zona Madrid, Castilla Leon y Castilla La Mancha)
Sus funciones principales serán:
- Dar soporte técnico telefónico a clientes y técnicos externos de la tecnología de la empresa.
- Viajar al cliente para resolver incidencias en la zona asignada.
- Realizar mantenimientos preventivos y correctivos a los equipos.
- Documentar y hacer seguimiento de las incidencias de los clientes hasta su resolución mediante un software de gestión de incidencias.
- Supervisar la resolución de incidencias de la 1º línea y gestionar directamente las incidencias/peticiones de 2º nivel.
- Proponer soluciones técnicas o procedimentales para aumentar la ratio de eficiencia del Servicio Técnico.
- Interpretar manuales técnicos y crear protocolos.
- Control de la documentación necesaria para asegurar los procesos técnicos y para el cumplimiento de los requisitos de las acreditaciones ISO 13485 e ISO 9001.
Requisitos:
- Grado universitario en ingeniería, con énfasis en la dinámica de fluidos y robótica. También se contemplarán candidaturas con formación profesional.
- Conocimientos en comunicación LIS de datos entre host y equipo.
- Experiencia o conocimiento en el ámbito de la tecnología sanitaria.
- Inglés nivel medio.
- Disponibilidad para viajar.
- Permiso de conducción vigente B1.
Se ofrece posición estable y con posibilidades de desarrollo profesional en Compañía joven, dinámica y en proceso de crecimiento.
La empresa aporta coche de empresa, gastos y herramientas de trabajo.
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